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Section 5: Support Activities December 2001
Issue 1
5-1
SECTION 5 – SUPPORT ACTIVITIES
5.1 HAZARD REPORTING/TRACKING
Cabin staff must be able to report hazards and safety concerns as they become aware of them.
Hazard reporting systems should be non-punitive, confidential, simple, direct, convenient, and
have a follow up system as a part of the program. Reported hazards must be acknowledged and
investigated. All hazard reporting should be routed through the Safety Department. The Cabin
Safety Department should record all responses provided by the Operating Division for trending
purposes. Hazard Reporting is also covered in detail in Section 3 of the Operator’s Flight Safety
Handbook (OFSH).
There are many such systems in use and each Operator should review the features of those
available to decide which is best suited to their operation. As an example, the reporting form
used by the Australian Transport Safety Bureau (ATSB) for their Confidential Aviation Incident
Reporting (CAIR) system is provided in Appendix D.
Ensuring a confidential and non-punitive system encourages the reporting of hazards. The
system should include a formal hazard tracking and risk resolution process. Hazards should be
defined in a formal report. The report should be tracked until the hazard is eliminated or
controlled to an acceptable risk. The controls should also be defined and should be verified as
formally implemented. In addition to Operator employees, any hazard reporting system should
also allow for the reporting of hazards associated with the activities of any contracting agency
where there may be a safety impact (e.g., catering companies)
5.1.1 What hazards should staff report?
It is important that all personnel know what hazards they are required to report. The examples
listed below are commonly reported items, however, personnel should also be encouraged to
report any other event or situation with the potential to result in degradation of safety.
·  Fire/Smoke Warnings
·  Declared Emergencies
·  Inadequate Safety Equipment
·  Deficiencies in existing Operating Procedures or Manuals
·  Dangerous Goods in Cabin
·  Degraded Operating Standards
·  Ground Damage
·  Evacuation of Aircraft
·  Wake Turbulence Event
·  Significant Turbulence, Windshear or Other Severe Weather Encounters
·  Crew or Passenger Serious Illness or Injury, or Crew Incapacitation
·  Violent, Armed or Intoxicated Passengers
·  Activation of Lavatory Smoke Detectors
·  Sabotage or Vandalism
Section 5: Support Activities December 2001
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·  Breach of Security Procedures
·  Emergency Landing Incidents that have Cabin factors
·  Any other safety related event deemed significant by the Cabin Crew
·  Galley related issues
5.1.2 How will staff report hazards?
The Operator may choose to use existing reporting forms, such as the cabin crew report, for
operations relating to or interfacing with the cabin crew. Most important, however, is to insure
that the cabin safety reporting capability can interface with all other reporting and assessment
systems in use by the Operator, thereby permitting cross correlation among systems.
The reporting system should maintain confidentiality between the person reporting the hazard
and the Cabin Safety Officer. History has shown that without confidentiality, safety report
frequency and completeness suffer. Therefore, it is important that the Operator establish specific
reporting/feedback mechanisms that protect this confidentiality through measures such as deidentification.
The Cabin Safety Officer is responsible for coordinating the investigation of the report (which
includes follow up), maintenance of the reporting system, and ensuring confidentiality of reports.
Anyone submitting a safety report should receive acknowledgement when the report is received
and feedback as to the result of the investigation.
5.1.3 Receipt of the Report
Procedure for processing a cabin safety report:
·  Cabin Safety Department receives reports from the employee
·  Reports should be entered into a cabin safety database
·  Following de-identification by the Cabin Safety Department, the report should be forwarded
to the Operating Division for action
·  Cabin Safety Department will determine if a regulatory violation has occurred
5.1.4 Processing of the Report
A copy of the response should be forwarded to Cabin Safety and the employee. The report
　
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