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the site effectively will be 3, one to
collect money and brief passengers
(the cashier) and the remaining 2 to
marshal passengers in and out and
operate seat belts, etc.
If, for any reason, such as last
minute sickness, you can't get
enough people, you can get away
with one marshaller on passenger
movement, if all embarkation and
disembarkation is done from one
side of the aircraft, one door at a
time. It's not recommended,
however, as it takes longer and
passengers en masse must be regarded
as thick as two planks—they will
take every opportunity to walk into a
tail rotor, regardless of how many
warnings you give them. A large
version of the briefing card is
recommended as something they can
ignore in the queue, on top of the
ones you hand out anyway. It’ll be a
waste of time, but make the effort.
While marshallers can also be the
rescue crew, they're not expected to
wear firemen's uniforms all the time,
but should still be dressed well and
in a good enough substitute if
something happens quickly (so no
shorts and T-shirts). A good source
is Air Cadets, who not only look
smart in their uniforms, but are also
keen to be near aircraft, and will do a
day's work for free flights, which is
where you can use up any
positioning flights, as you can't sell
them to the public. That's not to say
that you should abuse the privilege,
though. Make sure they get their
money’s worth.
Place the sign with the Company
identification (and the price) on
about ten yards or so from the
cashier's desk, so if people are put
off by the charge, you don't give the
wrong impression by having lots of
them turning away at the last minute.
It also saves the cashier answering
the same questions all day. You will
need plenty of other signs around
the event as, unless you're careful,
regulations will ensure that you're far
enough away for people to think
you're nothing to do with it. Potential
passengers will not walk more than about
100 metres. As with any customer, the
sales process must be made as
brainless as possible, as pleasure
flying is done on impulse 99% of the
time. If you make it difficult for
them, they will not do it, so make
sure you can take all major credit
cards, so they don't feel like they're
spending real money. Next you
should brief the loaders, ensuring
that they know that people should
always approach and leave the
helicopter from the front and that
nobody should be allowed further
aft than the rear skid support. They
also need to know about the opening
and closing of doors and the
operation of seat belts, all of which
should be covered anyway in the
passenger brief.
The most dangerous time is when
the passengers change over, so that's
54 The Helicopter Pilot’s Handbook
when marshallers must be most
wary. When you land, outgoing
passengers should be out of the area
(or at least the edge of the rotor
disk) before the others are ushered
in, although you can tighten the
operation by shepherding the new
ones to the edge of the disk while
the others are getting out.
Never close the throttle to ground
idle during this, so you can lift into
the air and get out of the way of
anyone you see about to run round
the back end—believe me, they will!
The tail rotor is dangerous at
whatever speed it's going.
With reference to refuelling, it's very
tempting to carry on till the last
minute with a long queue, but be
careful about your fuel reserves. Not
only is it good airmanship to land
with a reasonable amount on board
(don't trust those gauges!), but you
must have a 30 minute break every 3
hours anyway (in Europe).
Passengers (and employers)
understand a helicopter stopping for
fuel, but not for you sliding off for a
hamburger somewhere.
There's a safety point as well. In a
way, helicopters are regarded in the
same sense as a fire engine—the
public make no distinction between
an old one on show or a new one
actually on duty. If there's a fire, they
will turn to anything for help. The
same goes for a helicopter. If an
accident happens, you could be
asked to ferry someone to hospital.
Do you know where the nearest one
with a helipad is, and will you have
enough fuel to get there?
For maximum revenue, fill the
machine up on every lift. If it takes 4
passengers, don't fly with less than 3.
　
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本文鏈接地址：The Helicopter Pilot’s Handbook(36)