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Personality type, task delagation, leadership, effective communication 2 hrs
Human perception and learning 1 hr
Operator´s standard operating procedures 1 hr
Error chain and taking actions to break the error chain and problem solving
process 1 hr
The CRM loop 1 hr
Effective communication and coordination within the crew
and among crew members and other operational personnel 2 hrs
Team work 1 hr
Influence of company 1 hr
Documentation
None
50
C CRMR Crew Resource Management Recurrent
Prerequisites
This course is designed for Cabin Crew only
Course Duration
4 hrs in triennial cycle (3 volumes)
Course Location
Prague, Czech Republic (Air Crew Training Centre)
Language
Czech, English, Russian
Description
Volume 1 – 1st year
− Personality awareness, human error and reliability, attitudes and behaviours, self
assessment.
− Stress and stress management
− Error prevention and detection.
− Shared situation awareness, information acquisition and processing
− Workload management.
− Company safety culture, SOP´s, organisational factors, factors linked to the type of
operations.
− Case based studies
Volume 2 – 2nd year
− Fatigue and vigilance.
− Assertiveness.
− Effective communication and co-ordination between all crew members including the
flight crew as well as inexperienced cabin crew members, cultural differences.
− Leadership, co-operation, synergy, decision making, delegation.
− Individual and team responsibilities and actions.
− Effective communication and coordination with other operational personnel and ground
services.
− Case based studies.
Volume 3 – 3rd year
− Situational awareness, information acquisition and processing.
− Identification and management of the passengers human factor: crowd control,
passenger stress, conflict management, medical factors.
− Specific to aeroplane types (narrow /wide bodies, Flight crew and cabin crew
composition and number of passengers).
− Participation in cabin safety incident and accident reporting.
− Case based studies
Documentation
None
51
C DGI Dangerous Goods Initial Course
Prerequisites
This course is designed for Cabin Crew
Course Duration
5 hrs
Course Location
Prague, Czech Republic (Air Crew Training)
Language
Czech, English
Description
The aim of the Dangerous Goods Initial Course is to train participants in procedures
regarding Air Transport of Dangerous Goods.
Training topics for Flight Crew as given by ICAO Technical Instructions for the Safe
Transport of Dangerous Goods by Air.
Initial Training consists of the following topics:
General philosophy
Limitations
List of dangerous goods
Labelling and marking
Recognition of Undeclared Dangerous Goods
Storage and loading procedures
Notification to Pilot in Command
Provisions for passengers and crew
Emergency procedures
Documentation
Dangerous Goods Recommended Practices Handout
Air Transport of Dangerous Goods Textbook
52
C DGR Dangerous Goods Recurrent Course
Prerequisites
This course is designed for Cabin Crew only
Course Duration
2 or 4 hrs
Course Location
Prague, Czech Republic (Air Crew Training)
Language
Czech, English
Description
Training topics for Flight Crew as given by ICAO Technical Instructions for the Safe
Transport of Dangerous Goods by Air and IATA Dangerous Goods Regulations.
Recurrent Training consists of the following topics:
General philosophy
Limitations
List of dangerous goods
Labeling and marking
Recognition of Undeclared Dangerous Goods
Storage and loading procedures
Notification to Pilot in Command
Provisions for passengers and crew
Emergency procedures
Documentation
Dangerous Goods Recommended Practices Handout
Air Transport of Dangerous Goods Textbook
53
C CRMIN Crew Resource Management Instructor Course
Prerequisites
This course is designed for Cabin Crew only
Course Duration
8 hrs
Course Location
Prague, Czech Republic (Air Crew Training Centre)
Language
Czech, English, Russian
Description
− CRM goals and objectives 3 hrs
− Teaching process and Teaching methods 2 hrs
- Initial course composition 2 hrs
- Recurrent course composition 1 hr
Documentation
None
54
C FFST Fire Fighting and Smoke Training Course
　
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