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Joint Operational Evaluation Board – Airbus A380-800
Report of the A380-800 Cabin Crew Subgroup
Issue One

Appendix E – Crew Resource Management Training

Appendix 2 to JAR-OPS 1.1005/1.1010/1.1015
1.  
The CRM training syllabi, together with CRM methodology and terminology, shall be included in the Operations Manual.

2.  
Table 1 indicates which elements of CRM shall be included in each type of training.

Table 1 CRM Training:
Training Elements (a)  Introductory CRM Course (b)  Operator’s CRM Training (c)  Aeroplane Type Specific CRM (d)  Annual Recurrent CRM Training (e)  Senior Cabin Crew Course (f) 
General Principles 
Human factors in aviation General instructions on CRM principles & objectives  In depth  Not required  Not required  Not required  Overview
Human performance & limitations 
From the perspective of the individual cabin crew member 
Personality awareness, human error & reliability, attitudes & behaviours, self-assessment  In depth  Not required  Not required  Overview (3 year cycle)  Not required 
Stress & stress management 
Fatigue & vigilance 
Assertiveness 
Situation awareness, information acquisition & processing 
From the perspective of the whole aeroplane crew 
Error prevention & detection  Not required  In depth  Relevant to the type (s)  Overview (3 year cycle)  Reinforcement (relevant to the Senior cabin crew duties) 
Shared situation awareness, information acquisition & processing 
Workload management 
Effective communication & co-ordination between all crew members including the flight crew as well as inexperienced cabin crew members, cultural differences 
Leadership, co-operation, synergy, decision-making, delegation 
Individual & team responsibilities, decision making & actions 
Identification & management of the passenger human factors: crowd control, passenger stress, conflict management, medical factors 
Specifics related to aeroplane types (narrow/wide bodies, single/multi deck), flight crew & cabin crew composition & number of passengers  Not required  In depth 

Joint Operational Evaluation Board – Airbus A380-800
Report of the A380-800 Cabin Crew Subgroup
Issue One

From the perspective of the operator and the organisation 
Company safety culture, SOP’s, organisational factors, factors linked to the type of operations  Not required  In depth  Relevant to the type(s)  Overview (3 year cycle)  Reinforcement (relevant to the Senior cabin crew duties) 
Effective communication & co-ordination with other operational personnel & ground services 
　
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