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development of operational documents have been produced by
government and industry sources and are available to
operators. Nevertheless, it may be difficult for operators to
make the best use of these guidelines, since they are
distributed across a number of publications.
1.2 Furthermore, guidelines applicable to operational
documents development tend to focus on a single aspect of
documents design, for example, formatting and typography.
Guidelines rarely cover the entire process of operational
documents development It is important for operational
documents to be consistent with each other, and consistent
with regulations, manufacturer requirements and Human
Factors principles. It is also necessary to ensure consistency
across departments as well as consistency in application.
Hence the emphasis on an integrated approach, based on the
notion of the operational documents as a complete system.
1.3 The guidelines in this Attachment address the major
aspects of an operator's flight safety documents system
development process, with the aim of ensuring compliance with
Chapter 3, 3.3. The guidelines are based not only upon
scientific research, but also upon current best industry practices,
with an emphasis on a high degree of operational relevance.
2. Organization
2.1 A flight safety documents system should be organized
according to criteria which ensure easy access to information
required for flight and ground operations contained in the
various operational documents comprising the system and
which facilitate management of the distribution and revision of
operational documents.
2.2 Information contained in a flight safety documents
system should be grouped according to the importance and use
of the information, as follows:
a) time critical information, e.g., information that can
jeopardize the safety of the operation if not immediately
available;
b) time sensitive information, e.g., information that can
affect the level of safety or delay the operation if not
available in a short time period;
c) frequently used information;
d) reference information, e.g., information that is required
for the operation but does not fall under b) or c) above;
and
e) information that can be grouped based on the phase of
operation in which it is used.
2.3 critical information should be placed early and
prominently in the flight safety documents system.
2.4 Time critical infonnation, time sensitive information,
and frequently used information should be placed in cards and
quick-reference guides.
3. Validation
The flight safety documents system should be validated before
deployment, under realistic conditions. Validation should
involve the critical aspects of the information use, in order to
verify its effectiveness. Interactions among all groups that can
occur during operations should also be included in the
validation process.
4. Design
4.1 A flight safety documents system should maintain
consistency in terminology and in the use of standard terms for
common items and actions.
4.2 Operational documents should include a glossary of
terms, acronyms and their standard definition, updated on a
regular basis to ensure access to the most recent terminology.
All siguificant terms, acronyms and abbreviations included in
the flight documents system should be defined.
4.3 A fight safety documents system should ensure
standardization across document types, including writing style,
tenninology, use of graphics and symbols, and formatting
across documents. This includes a consistent location of
specific types of information, consistent use of units of
measurement and consistent use of codes.
ANNEX 6 - PART I ATT H-1 27/11/03
No. 28
Annex 6 - Operation of Aircrajl
4.4 A flight safety documents system should include a
master index to locate, in a timely manner, information
included in more than one operational document.
Note.- The master index must be placed in the front of
each document and consist of no more than three levels of
indexing. Pages containing abnormal and emergency
information must be tabbed for direct access.
4.5 A flight safety documents system should comply with
the requirements of the operator's quality system, if applicable.
5. Deployment
Operators should monitor deployment of the flight safety
documents system, to ensure appropriate and realistic use of
the documents, based on the characteristics of the operational,
environment and in a way which is both operationally relevant
and beneficial to operational personnel. This monitoring
should include a formal feedback system for obtaining input
　
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