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Before landing
Passengers are reminded of the following:
-- Smoking regulations
-- Use of seat belts and/or safety harnesses
-- Back of the seat to be in the upright position and tray table
stowed
-- Restrictions on the use of portable electronic devices
-- Restore and secure hand baggage in the correct locations
After landing
Passengers are reminded of the following:
-- Smoking regulations
-- To remain seated with seat belts securely fastened until the
aircraft has come to a complete stop and the Fasten Seat Belt
signs have been switched off.
HOW it
must be
done
Passenger briefings and safety demonstrations must be performed
in a standardized manner:
-- The speaker must clearly enunciate passenger briefings, and
should pause between sentences
-- Cabin crewmembers must simultaneously perform the safety
demonstration, and their gestures should reflect the speaker’s
step-by-step instructions in real time.
To clearly point out areas or safety items within the aircraft:
The cabin crewmember should ensure that their fingers (on
both hands) are together, and point towards the indicated area.
TR1 A318/A319/A320/A321 FLEET CCOM Page 2 of 2
CABIN CREW OPERATING MANUAL
STANDARD OPERATING PROCEDURES
REFUELLING DEFUELING
08.100
SEP 13/07
REFUELING/DEFUELING PROCEDURE WITH PASSENGERS ON BOARD
ALL
CAUTION
The ground area beneath the exits intended for emergency evacuation and
slide deployment must be kept clear. Operators will need to designate such
exits, taking into account their ground servicing and catering operations.
The cockpit crew must notify the cabin crew before beginning to refuel/defuel.
CABIN PREPARATION BEFORE REFUELING/DEFUELING
The cabin crew must coordinate actions with the cockpit crew to ensure that:
captain
-- FASTEN SEAT BELT SIGNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OFF
-- NO SMOKING SIGNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ON
Purser
-- CABIN LIGHTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ON
The cabin lighting must be on to enable identification of the emergency exits.
The cabin crew must check the following:
Cabin crewmembers
-- CABIN CURTAINS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OPEN AND SECURED
-- EXITS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CLEAR OF ANY OBSTRUCTIONS
-- AISLES AND CROSS-AISLES . . . . . . . . . . CLEAR OF ANY OBSTRUCTIONS
PASSENGER BRIEFING BEFORE REFUELING/DEFUELING
Purser
-- PASSENGER BRIEFING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PERFORM
Ladies and Gentlemen, (Pause)
We are about to refuel.
While refueling is in progress, for safety reasons, please:
-- Unfasten your seat belts
TR1 A318/A319/A320/A321 FLEET CCOM Page 1 of 2
CABIN CREW OPERATING MANUAL
STANDARD OPERATING PROCEDURES
REFUELLING DEFUELING
08.100
SEP 13/07
-- Smoking is prohibited
-- Use of cigarette lighters and matches is prohibited.
-- Individual items of electronic equipment must not be used while
Refuelling/Defuelling is in progress.
Please, remain seated.
Thank you.
Cabin crewmembers
-- PASSENGER COMPLIANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CHECK
DOOR AND EXIT PREPARATION DURING REFUELING/DEFUELING
Cabin crewmembers
-- AT DOORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . REMAIN
At least one cabin crewmember must be stationed at each door, and must be
prepared for an emergency, if required.
TR1 A318/A319/A320/A321 FLEET CCOM Page 2 of 2
CABIN CREW OPERATING MANUAL
STANDARD OPERATING PROCEDURES
Cabin Crew Briefing
08.110
SEP 13/07
CABIN CREW BRIEFING
ALL
-- EMERGENCY EXIT DEMONSTRATION . . . . . . . . . . . . . . . . . . . . . . . . ANNOUNCE
Note: As an example, The announcement could be performed as follows:
-- Ladies and gentlemen
-- (pause)
-- We would like to request your attention for a few moments:
-- Your cabin crewmembers are now going to provide you with the safety
briefing of this Airbus aircraft.
-- ASSIGNED BRIEFING AREAS . . . . . . . . . . . . . . . . . . . . GO TO AND PREPARE
-- EMERGENCY EXIT ANNOUNCEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . RESUME
Note: As an example, The announcement could be performed as follows:
-- The emergency exits are clearly marked by an "exit" sign
　
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