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Quality Management Handbook for “qualification requirements and ratings of personnel
assuming production tasks“. This handbook describes the system and the responsibilities for
the qualification, ratings and the granting of ratings for personnel charged with production tasks
in the maintenance of aircraft and aircraft components and in the manufacturing of aircraft components.
The responsible accomplishment, inspection and certification of maintenance work on
aircraft or aircraft components, of manufacturing of aircraft components as well as their release
to service may be effected only by production personnel trained and qualified in accordance
with the qualification system described in the QM handbook.

Quality management handbook - system and responsibilities for double inspections. This
QM guideline describes the system and the responsibilities for the provision of double inspection
in the scope of quality inspections in the maintenance of aircraft, aircraft components and in
the manufacturing of aircraft components. Generally it will be sufficient if the staff member who
has carried out the work conducts a self-check of his work for compliance with the requirements
in the scope of his responsibility. For special tasks an additional double inspection is necessary,
which is to be accomplished by a second staff member holding at least the same qualification.
In the corresponding internal procedure are the requirements for double inspection to be described
as easy to handle instruction for the transformation into work paper.

The associated procedural instruction dated 01.04.2000 refers to the a.m. QM manual and
describes the system and responsibilities for work on the aircraft control system. Prior to any
work on the control system it is to be verified by an aircraft mechanic B2/mechanic III whether
the work to be carried out is complex or simple. For complex work the principle of first-check
and double inspection is to be applied. The double inspection is to be accomplished by adequately
qualified personnel and to be certified in the Technical Log Book (TLB), the Ground Log
Book (GLB) and in the list of complaints.

The procedural instruction “Confirmation of Work“ contains instructions for the certification
of work accomplished. It comprises the certification of maintenance work carried out, the airworthiness
release of maintained aircraft and aircraft components relating to the maintenance accomplished
as well as the certification of the manufacture of aircraft components in the scope of
maintenance or the release under the approval as a production organisation.

The procedural instruction “Double Inspection in Aircraft Maintenance“ describes the system
and responsibilities for the accomplishment of double inspection in aircraft maintenance
and for this refers to the corresponding QM guideline. For work on aircraft and aircraft components
quality inspections for the purpose of product quality assurance are to be conducted. For
certain actions this requires besides the first-check also a double inspection.
For the certification of this check it is a general rule that the double inspection is to be conducted
by a staff member holding at least the same rating as the staff member who has carried
out the first-check.

The procedural instruction “Handling of the Technical Log Book“ contains a description of
the system and the responsibilities concerning the TLB. According to JAR-OPS 1.915, the opBFU
German Federal Bureau of Aircraft Accidents Investigation
5X004-0/01 21
erator is obliged to keep a TLB as a part of the aircraft log book system. Among other things the
TLB has the following functions:
- recording of maintenance actions accomplished
- confirmation of operator’s receipt of the aircraft from the maintenance organisation
- recording of complaints in flight and on the ground as well as recording of the subsequent
actions, their certification and release to service
- etc.
For all complaints entered into the TLB the corrective actions must be described and certified in
the TLB also. Entries in the TLB must not be changed retroactively.

The instruction for the handling of the “Ground Log Book and the list of complaints” describes
the layout and the system for the handling and filling in of the list of complaints and the
GLB. In the framework of aircraft maintenance, these sets of forms are provided to record and to
deal with complaints. The correct application allows the systematic recording of complaints and of
corrective actions as needed for reliability investigations and error search.
In addition these forms contain blocks for the certification of the corrective actions accomplished,
　
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