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including a rise of sugar in the blood.
When under stress you may well
revert to former training – watch out
for those levers in the wrong place
on the new machine!
What is Excessive Stress?
Anything that has a sufficiently
strong influence to take your
mind off the job in hand, or to
make you concentrate less well
on it. Not only are you not
doing your job properly, but
subconsciously feel guilty about
it, too, which is enough to set
up a little stress all of its own.
We all like to feel we are doing
the best we can possibly do, and
it disturbs our self-image to feel
that we're not. Consequently we
get angry at ourselves for being
in such a position, which
increases the stress, which
further takes us away from the
job, and so it circulates.
Common situations causing this
are:
·  Grief
·  Divorce
·  Financial worries
·  Working conditions
· Management pressure
·  Pride
·  Anger
·  Get-home-it is
·  Motivation
·  Doubts (about abilities, etc)
·  Timetable
·  Passengers expectations
and timetables
Particular to aviation is trying to
beat the weather, not having
enough fuel and flying when ill.
All of these lead to anxiety,
which is really based on fear, if
you think about it. As anxiety
can cause stress, you get a
circulating problem. You could
probably think of more. People
have their own ways of dealing
with stress, so what works for
one does not necessarily for
someone else. This is possibly
because of the evaluation of the
stress that that particular person
has, i.e. whether they feel they
can cope and their perception
of the problem.
It is perception of demands and
abilities, rather than actual
problems that affect the
individual. If you feel you are
capable, your stress level will be
relatively low.
Symptoms of stress include:
·  Detachment from the
situation
·  Failure to perceive time
·  Fixation of attention
·  Personality changes
·  Voice pitch changes
418 Canadian Professional Pilot Studies
·  Desire for isolation
·  Reduced cognitive ability
·  Poor emotional self-control
·  Unsafe cavalier attitude
Coping With Stress
You can either adjust to the
situation, or change the
situation itself. The willingness
to recognise stress and to do
something about it must be
there; for example, if you don't
admit there's a problem at
home, there's not much you can
do! It is not weakness to admit
you have a problem—rather, it
shows lack of judgement if you
do otherwise.
Stress Management
The point of stress management
programs is to help you see and
recognise stress, not to cure it.
You can help, however:
·  Reduce the load
·  Reduce self-medication
·  Exercise
·  Proper diet.
·  Keep a positive outlook.
Organisational Factors
That is, the people we work for, or
with. An organisation is a structure
within which people work together
in an organised and coordinated way
to achieve certain goals.
The culture of the organisation can
have a significant bearing on how
people perform within it. Their goals
may conflict, for example, resources
may be insufficient, as may planning
or supervision. We all know about
pressures, commercial or otherwise.
Communication
Defined as the ability to put your
ideas into someone’s head and be
sure of success, or to exchange
information without it being
changed. Or both. Unfortunately,
even under ideal conditions, only
about 30% is retained, due to
inattention, misinterpretation,
expectations and emotions. Your
team needs to know what you want
done, and require feedback as to
progress and satisfaction of your
expectations. This could be through
the spoken word or body language.
7% of all communication is
accomplished verbally, 38% by
unconscious signals, such as tone of
voice, and the remainder (55%) by
non-verbal means, i.e. body
language, as mentioned above.
Barriers to communication include
reluctance to ask questions, the
influence of authority, and difficulty
　
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