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position
• ? ? ?
Situation #3: “The Pilot Lost All
Avionics” (Air Traffi c Controller)
■ While working the West Arrival position, I accepted a
handoff of a DH8 [turboprop] on the ABC arrival from
the Center. The aircraft had no Mode C displayed but our
Letter of Agreement with the Center requires props on the
arrival to be at 11,000 feet and jets at 12,000 feet. When the
aircraft checked in, I confi rmed his altitude and informed
the pilot his Mode C was not working and asked him if
any other controllers had mentioned this to him. The pilot
stated that no one had informed him and they were trying
to recycle the transponder. I instructed the pilot to descend
and maintain 9,000 feet and to report reaching. The pilot
then informed me that he was getting an error message on
the TCAS regarding lack of altitude. I issued the pilot an
instruction and when he responded I heard the 1,000 feetto-
go warning...so I confi rmed that he was leaving 10,000
feet for 9,000 feet. He responded yes, and after about 90
seconds I asked the pilot if he was level at 9,000 feet and he
then stated he lost all avionics....
What would you have done?
• Coordinate traffi c separation for the DH8
• Call for a Supervisor
• Declare an emergency for the DH8 pilot
• ? ? ?
Situation #4: “The Passenger Agent
Refused to Deal with the Problem”
(Air Carrier Captain)
■ About 20 minutes prior to scheduled departure, the
purser on my fl ight came into the cockpit to advise me that
a handicapped passenger sitting in First Class had placed
pillows or cushions in front of their seat in order to prop
up their legs, which are disabled. The purser had asked
the passenger if they would mind moving to the window
seat so that the improvised foot rest wouldn’t block the exit
path in front of the seat. The passenger replied that their
disability made it impossible for them to sit in the window
seat. At this point, the purser brought the issue to me...I
went out to the gate area to advise our [passenger agents]
that we needed to fi nd some solution to this, because we
couldn’t have exit space in front of this passenger’s seat
blocked, per FAR. The passenger agent...quickly refused to
deal with the problem because 1) this passenger works in a
government agency, and 2) because the passenger is at our
company’s highest level of Frequent Flyer program...
What would you have done?
• Refuse to move the aircraft until the passenger
complies with FARs
• Stow the cushions during critical phases of fl ight
• Move the passenger to another accessible seat
• ? ? ?
The Rest of the Story -
The Reporter’s Actions
Situation #1: “I Was Quickly Running Out
of Options” (GA Pilot)
• Confessed the dilemma to ATC
■ ....During this entire time I contemplated turning around
but I continued to assume better conditions were close
ahead, and was also concerned that conditions behind me
may have worsened. Finally I made a smart decision, to
confess my dilemma to ATC, who suggested calling Flight
Watch. I did contact Flight Watch who were very helpful,
suggesting conditions should be better ahead, to the north,
or failing that, at, or to the west of my destination. Shortly
thereafter, I saw a large break in the cloud layer and
descended rapidly through it to 6,500 feet. The remainder
of the fl ight was completed uneventfully....
In retrospect, staying below the clouds would have been a
much better option. I allowed incorrect assumptions about
the extent of the overcast layer to infl uence my judgement,
and failed to consider turning back when it was still my
best option. On the positive side, I did eventually admit
my mistake and obtain the assistance I needed, and Flight
Watch and ATC were both helpful in resolving the situation
without incident.
Situation #2: “We Simultaneously
Received Two Calls” (Air Carrier Flight Crew)
• Delayed accepting the takeoff clearance until
the passenger could be seated
■ ....Before accepting the clearance onto the runway
and while still holding, I communicated the problem to
the Captain and asked the fl ight attendant to seat the
349
passenger immediately and inform us as soon as the cabin
was secure. The Captain then told the Tower that we were
now ready and we were cleared for takeoff on Runway 7L.
This scenario, while simple and with no violations, created
a lot of confusion and chaos in the cabin, in the cockpit,
and with ATC. I would continue to encourage the cabin
　
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