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crew to call us as soon as possible if they experience cabin
security violations to allow us time to coordinate with ATC.
In time-critical situations such as this scenario, explaining
the nature of the problem to ATC and simply moving to the
holding area to regroup may be the better choice in order to
give everyone time to clear their heads in preparation for a
safe, focused departure.
Situation #3: “The Pilot Lost All
Avionics” (Air Traffi c Controller)
• Declared an emergency for the DH8 pilot
■ I declared an emergency for the pilot and then called
the West Departure controller as the aircraft was now in
another controller’s airspace and asked him to protect
his airspace around the aircraft with the avionics failure
as I did not know his altitude or heading. The pilot then
called me to say he had an altimeter working and he was
at 7,500 feet and asked me if [I wanted him] to go back up.
I said no and to descend and maintain 6,000 feet. I then
switched the aircraft to the Final controller and he landed
without incident.
Situation #4: “The Passenger Agent
Refused to Deal with the Problem”
(Air Carrier Captain)
• Stowed the cushions during critical phases of
fl ight
■ A Supervisor was called as was a Flight Ops Supervisor
to deal with the problem. We ended up going back down to
the airplane and had 5 people crammed in the cockpit of
my B757 (2 pilots, the purser, and 2 supervisors) discussing
what to do...I fi nally got across to the [passenger]
Supervisor that it was illegal to have the area in front of
this passenger’s seat blocked for taxi, takeoff, and landing,
and that the passenger’s Frequent Flyer status and position
in the government didn’t change that. The Supervisor then
went back and asked the passenger if they would mind if
the cushions were stowed during those critical phases of
fl ight, and the passenger said OK, and that was the end
of it, but we took an 18-minute delay dealing with what
should have been a simple problem....
I can’t imagine what would have happened if the passenger
had refused to allow the pillows/cushions to be stowed.
I wasn’t going to leave the gate like that. I need to point
out that when the purser was originally trying to fi nd a
solution on her own with the passenger, the passenger said
that...this was the fi rst time anybody had said anything
about this issue....My airline (and fl ight attendants) could
have been violated every time an airplane took off and
landed with this passenger’s cushions in front of them, but
the violation was ignored up to this point....
A Monthly Safety Bulletin from
The Offi ce of the NASA
Aviation Safety Reporting
System,
P.O. Box 189,
Moffett Field, CA
94035-0189
http://asrs.arc.nasa.gov/
December 2008 Report Intake
Air Carrier/Air Taxi Pilots 3079
General Aviation Pilots 786
Controllers 62
Cabin/Mechanics/Military/Other 340
TOTAL 4267
ASRS Alerts Issued in December 2008
Subject of Alert No. of Alerts
Aircraft or aircraft equipment 14
Airport facility or procedure 9
ATC procedure, operations or equipment 1
Company policy 2
TOTAL 26
For the past four years, CALLBACK has presented a
selection of “best” reporter actions in incidents submitted
to the ASRS. In this fi fth annual issue of award-winning
performances, we offer a selection of incidents that were
handled with creativity, skill, and professionalism. We
believe these incidents illustrate the value of communication,
training, and teamwork when adverse events occur.
As we were preparing this issue for publication, the
“Miracle on the Hudson” occurred on January 15, 2009
when US Airways Flight 1549 force-landed in the Hudson
River after suffering a bird strike, and catastrophic loss of
both engines, following take-off from LaGuardia airport.
All on board survived the icy water ditching, thanks
to the superb piloting skills of Captain Chesley “Sully”
Sullenberger, disciplined fl ight deck support by First
Offi cer Jeffrey Skiles, and a by-the-book cabin evacuation
by Flight Attendants Donna Dent, Sheila Dail, and Doreen
Walsh. In the words of New York City Mayor Michael
Bloomberg, “there is no miracle without the years of
experience” represented by the pilots and cabin crew of
Flight 1549. ASRS salutes the outstanding professional
performance of this air crew, and dedicates this issue to
them and to the skilled air traffi c controllers who assisted.
　
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