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on a global scale. Therefore the KM experts at Airbus like to discuss
with the KM Study Tour delegates their current approach
ExTra and gather feedback regarding its transfer to other regions
in the world.
We would like to address the following main questions:
• Could the Airbus ExTra approach work in your organisation?
• What are the specific challenges which needs to be considered
if transfered to your country or region?
• What needs to be changed if Expertise Transfer is carried out
in your organisation?
Facilitated by Alexander Katzung, Bernd Bredehorst and Regina
Krieghoff
15.00 Workshopping Handy Hints – facilitated by Bruce
Searles & Peter Heisig and Terry Pilcher, Benchmarking
Partnerships
Workshop Groups of participants & speakers address:
• what are the key messages and ideas from the site visit
and the presentations?
• what ideas are coming from the other workshop participants?
• what are the opportunities for you to take action?
15.30 Factory Tour at Airbus
17.00 Return to the Hotel
Detailed Program - First KM Study Tour in Germany
Monday April 27th.
7 Visit & Meet
More Details about the Hosts and Speakers and your Facilitators GO TO www.benchmarkingpartnerships.com.au and click on the highlighted URL links
Visit & Meet the KM Champions in Germany
Detailed Program - First KM Study Tour in Germany
Tuesday April 28th.
Site Visit to Bürgel GmbH - KM in Small Business –
“KM of the Year 2001”: The bath & heating Network
Time Topic Venue
08.00 Luxury Coach leaves the hotel to Nienburg/Weser. Please check
out of the hotel well before 8 a.m.
Travel time approx. 90 Min.
Ziegelkampstr. 18
10.00 Beginnings and Experiences of Knowledge Manage- 31582 Nienburg
ment in small Businesses:
„38 Plumbers and the way to find a black wash basin via
Extranet – Visit to exposition“
The experiences of the way to find and develop an economic
and fast way to exchange and save knowledge in small busi
ness. The cooperation “bad & heizung concept AG” (bath &
heating concept AG) was founded in 2000 to exchange knowledge
between their member companies.
The network still is a learning system and at the beginning it was
a platform for the business owners only. Today employees and
apprentices use it to exchange their ideas and experiences.
(A similar concept can be applied in large organisations as well).
Since 2006 the network expanded to include also other professions
like electricians, painters and decorators, tilers, and carpenters
to work together in local networks and exchange skills and
business knowledge.
This network spans all over Germany in order to share knowledge
about products, producers, customer-service and conditions of
purchase. All members can use a common web-design and
advertising media like newsletters, journals and advertisements.
The “bad & heizung concept AG" has 38 Members and nearly
650 employees but its members still remain independent companies
across Germany.
Bürgel GmbH was founded in 1919 by the grandfather of the owner
at Landeshut (today Poland). After World War II the business
was reopened at Nienburg/Weser in 1947. The activities include
design, construction, repair and maintenance of boilers and heating-
systems, bathrooms and plumbing as well as electric, controlling
systems of buildings, air-conditioning and contracting.
Eberhard Bürgel, Owner of Bürgel GmbH, Nienburg/Weser and
founding member of the “bad & heizung concept AG“.
He received his professional training in plumbing and heatingsystems,
before studying supply engineering. Since 1982 he has
been a member of the company and since 1987 he was acting
partner. He is the representative of the guild of plumbers- and
heating specialists in Lower Saxony.
In 2001 he was awarded “Knowledge Manager of the Year” by
Commerzbank, Financial Times Germany and Impulse.
8 Visit & Meet
More Details about the Hosts and Speakers and your Facilitators GO TO www.benchmarkingpartnerships.com.au and click on the highlighted URL links
Visit & Meet the KM Champions in Germany
Detailed Program - First KM Study Tour in Germany
Tuesday April 28th.
Site Visit to Robert Bosch Car Multimedia GmbH - KM in Product Development
Time Topic Venue
12.00 Lunch at Bürgel Travel time approx. 90 Min.
Blaupunkt GmbH
Robert-Bosch-Straße 200
31139 Hildesheim
Robert Bosch
Car Multimedia GmbH
12.30 Luxury coach leaves Nienburg/Weser to Hildesheim Blaupunkt
　
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