Qantas Airways Limited ABN 16 009 661 901
Further information and media releases can be found at the Qantas website: qantas.com
September 2010
SALES
The Qantas approach to sales focuses on regions, with its network divided into the following sales areas:
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Australia and Papua New Guinea . Americas
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Japan . New Zealand and the Pacific
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North Asia . South East Asia
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UK, Europe, the Middle East and Africa Qantas distributes its products through travel agents and via its Qantas Travel centres, Qantas Telephone Sales centres, the internet and travel wholesalers such as Qantas Holidays. Key markets for the airline include leisure travellers, corporate accounts, and group and incentives travel.
ONLINE The Qantas website, qantas.com, is Australia's number one travel site. With around eight million visits recorded each month, over 50 per cent of Qantas’ domestic bookings in Australia are made using the site. qantas.com customers can plan and book domestic and international flights with Qantas, Jetstar, oneworld alliance carriers and more than 35 other airlines. A multi-city planning tool means customers can plan and book domestic and international multi-city stop-over itineraries. Beyond flights, qantas.com provides a complete travel solution, offering hotel and flight packages, a range of domestic and international hotels, car hire, insurance, activities and experiences, show and event tickets, expert travel destination articles from the award-winning inflight magazine, Qantas The Australian Way, along with travel reviews, opinions and advice at Travel Insider. qantas.com’s Manage Your Booking facility allows customers to change and cancel flight bookings, check-in online, update details and make seat and meal requests. For corporate customers, qantas.com provides a range of online travel management solutions. Qantas Frequent Flyer members can use their points to make bookings on Qantas and partner airline flights, view their bookings, request upgrades, manage and update their accounts, use a points calculator to plan Award trips, view real-time points balances and activity statements, transfer points to a family member, purchase goods at the Frequent Flyer store and share their travel experiences online. qantas.com also offers duty free shopping and inflight entertainment guides and media and investor information. qantas.com continues to expand internationally, with online booking capability now available in seven languages and 30 countries outside Australia.
TELEPHONE SALES Australia and New Zealand telephone sales centres are located in Brisbane, Hobart, Melbourne and Auckland. Telephone Sales Australia and New Zealand employs more than 1,000 people, operates 24 hours a day, seven days a week, is the primary direct booking channel after qantas.com, and provides services related to travel on Qantas, QantasLink, Jetstar, oneworld alliance airlines and other partner airlines. Telephone Sales is supported by an operational and management team in Sydney, along with Qantas Express Ticketing (QET), which is primarily responsible for the ticketing of customer bookings, the reissuing of tickets and refund processing. Qantas also has eight overseas contact centres located in Bremen (Germany), Buenos Aires (Argentina), Bangkok (Thailand), Hong Kong, Jakarta (Indonesia), Mumbai (India), Shanghai (China) and Tokyo (Japan).
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