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Transparency and Honesty – is open, listens and speaks honestly
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Customer Focus – always puts the customer first when making decisions
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Collaboration and Teamwork – works with others to create success for all
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Enjoyment – enjoys work and being part of a successful team
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Ownership and Accountability – takes responsibility for delivering agreed outcomes
STRATEGY Key areas of the Group’s people strategy are to:
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nurture management capabilities and engender a constructive leadership style
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generate a pipeline of talented people for future succession
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create an environment and culture which engages employees and enables lasting change to be implemented
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foster a diverse and inclusive workplace
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bolster performance at all levels through regular face-to-face communication
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build a flexible and adaptable workforce focused on continuous business improvement and customer satisfaction
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effectively manage productivity, workforce planning and budgets
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embed safety as the number one priority
A range of programs and standards in place to support the achievement of these goals and principles.
LEARNING AND DEVELOPMENT The Group invests in developing people via on-the-job training, coaching and mentoring and formal classroom learning. Learning and development focuses on areas such as functional training, leadership and management development, customer service, safety and compliance training. Qantas Airways Limited is a Registered Training Organisation and, through Qantas College, provides a range of learning solutions for professional development including Government approved, nationally accredited qualifications that may provide credit for further study in the Australian vocational training sector.
TALENT The Qantas Group identifies and develops talented employees from across the company to be future leaders. This ensures a pipeline of suitable candidates are ready to step into management/senior leadership positions when successors are required. Programs to build leadership capability are designed around the needs of the business and help individuals to develop a versatile set of skills. Current programs include the Graduate Development Program, Emerging Leader Program, Women at Qantas Development Program, Harvard Leadership Program and Senior Executive Program.
ENGAGEMENT The Company’s long and successful history is underpinned by passionate people who take great pride in working for Qantas. To preserve this strong spirit, employee views are sought via a company-wide engagement survey and twice-yearly employee roadshows. Creating an environment where employees are inspired and feel part of the Group’s journey is critical to achieving the company’s goals.
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本文鏈接地址：THE QANTAS GROUP AT A GLANCE(45)
