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The OS message is an information message only and does not require a response from the airline.
As an airline industry practice, cancellation of "OSI" is not generated to an airline.
Command Format
OS<Carrier Code><Message Text>
Command Examples
OSLHCTCBDEL 91113351155
Add OS message to PNR to
advise Lufthansa airline onl y of
passengers home contact in
Delhi.
OSYYCIP MD COCA COLA Add OS message advising all
airlines (YY) of CIP passenger
OS RA TKNO 285 0123456789/P1 Add OS message to PNR to
advice Royal Nepal the ticket
number for passenger 2 in the
PNR.
Screen Display
Special Service Request Element HESR
The Special Service Request (SR) element is used to request a special service for a passenger(s). The SR
element differs from the OS element . It is a special service that requires a reply from the airline.
The special services used in the SR command consist of a four letter code standardized across the
international travel industry. Most special service codes refer to specific service and others require extra text
to be added to accurately define the request.
To access the help pages on the SR codes use the command HE SR, and to display a list of four letter
codes go to MS314.
Command Format
SR<Special Service Code>
or
SR<Special Service Code>-<Message text>
Command Examples
SRVGML Request Vegetarian Meal (VGML) for all passengers
and all flight segments of PNR
SR*VGML
Create temporary single SSR with YY carrier code. At
End Transaction,all the necessary individual SSR items
are created for the itinerary. If you modify or add a
segment to a booking after an SSR explosion has been
entered you need to enter in the command EX to do a
manual explosion.
SRBBML/P1 Request Baby Meal (BBML) for passenger 1 only for all
flight segments.
SRSPML-NO ONION
Request Special Meal (SPML) for all passengers and
all flight segments, requires text to define actual
requirements.
SRXBAG-1BOX
90X75X60CMTTL
54KG/P2/S3
Request for Excess Baggage with Free Flow
information for passenger 2 and flight segment 3 only.
SROTHS-FREE TEXT
Request for specific action to be taken by any carrier in
the PNR. (For carriers that are not system users, this
can be used to queue information to them). If it is
applicable for only one carrier, you may segment and
passenger associate this SSR.
Remark Elements HERM
The Amadeus system provides two types of remarks that may be added to a PNR.
The remark types are:
General Remark (RM)
Confidential Remark (RC)
Itinerary Remark (RIR)
General Remark
The General Remark command is used to load remarks in a PNR, any Amadeus user that has access to the
PNR can read all general remarks.
A PNR can contain a maximum of 127 general remarks, and, each remark can have up to 124 characters.
Command Example
RM PLS MAIL TKTS TO PAX Add general remark to PNR
Confidential Remark
A Confidential Remark is a comment in a PNR that can only be viewed when the PNR is retrieved in the
office where the message was entered.
Command Example
RC VISIT IS CONFIDENTIAL Add confidential remark to PNR
Itinerary Remark
The Itinerary Remark, as its name suggests, is used to add remarks to the PNR that will appear on the
clients printed itinerary.
Itinerary remarks added to the PNR that can be segment associated, and will appear just below their
associated segment of the printed itinerary. They may only be associated to flight segments however.
Unassociated itinerary remarks print at the bottom of the itinerary below all of the segments.
Command Examples
RIR THANK YOU FOR CHOSSING
AMADEUS TRAVEL Add an Itinerary Remark
RIR LIMOUSINE TRANSFER FROM
AIRPORT TO HOTEL/S3
Add an Itinerary Remark associated
to segment 3 of PNR. The comment
will print below the segment that it is
associated to, on the itinerary.
Option Element HEOP
You can use the Option element to place a newly created or retrieved PNR to a specific office, on for a
specified date.
You can queue a PNR to any office that has authority to retrieve it. Upto 8 option elements can be included
in each PNR.
The most common use of the Option element is to set reminders so that the booking will appear on the
Option Queue for the date(s) specified.
Command Format
OP<Date>/<Text>
Command Example
OP15MAY/CHECK SUPPORTING DOCUMENTS FOR VISA APPLICATION
Other Command Examples
OP22AUG,30AUG/SEE PNR REMARKS
Add Option element to PNR so that it will be placed on the Option Queue on 22AUG and 30 AUG.
　
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