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FEEDBACK
INQUIRY: to increase your own S/A
• Decide What, Whom, How to ask
• Ask Clear, Concise Questions
• Draw Conclusions from
Valid Information
• Keep an Open Mind
Figure 21-3. Communication Process
HINTS:
• Identify the problem:
— Communicate it
— Achieve agreement
— Obtain commitment
• Consider appropriate SOP's
• Think beyond the obvious
alternatives
• Make decisions as a result
of the process
• Resist the temptation to
make an immediate decision
and then support it with facts
EVALUATE
RESULT
IMPLEMENT
RESPONSE
SELECT A
RESPONSE
WEIGH IMPACT
OF ALTERNATIVES
IDENTIFY
ALTERNATIVES
COLLECT
FACTS
IDENTIFY
AND
DEFINE
PROBLEM
RECOGNIZE
NEED
Figure 21-4. Decision-Making Process
CREW COORDINATION APPROACH SEQUENCE
NOTE
The following crew coordination approach sequence should be completed as early as
possible, prior to initiating an IFR approach. These items are accomplished during the
“APPROACH” checklist.
NOTE
During the following sequence, the terms PF and PN have not been reversed during
the time that transfer of control occurs.
PF—Requests the pilot not flying to obtain destination weather—Transfer of communication
duties to the pilot flying may facilitate the accomplishment of this task.
PN—Advises the pilot of current destination weather, approach in use, and special information
pertinent to the destination
PF—Requests the pilot not flying to perform the approach setup
PN—Accomplishes the approach setup and advises of frequency tuned, identified and course
set
PF—Transfers control of the aircraft to the pilot not flying, advising, “You have control,
heading ________________ , altitude _________________ ” and special instructions.
(Communications duties should be transferred back to the pilot not flying at this point.)
PN—Responds, “I have control, heading _________________ , altitude _________________ .”
PF—Advises, "Approach briefing."
PF—At the completion of the approach briefing, the pilot flying advises, “Approach briefing
complete.”
PF—Advises, “I have control, heading _________________ , altitude _________________ .”
PN—Confirms “You have control, heading _________________ , altitude _________________ .”
PF—“Before Landing checklist.”
PN—“Before Landing checklist complete.”
CITATION MUSTANG OPERATING MANUAL
510OM-00 21-5
CITATION MUSTANG OPERATING MANUAL
21-6 510OM-00
SITUATIONAL AWARENESS
a. Recognizes symptoms of stress in self and others.
b. Maintains composure, calmness, and rational decision making under stress.
c. Adaptable to stressful situations/personalities.
d. Uses stress management techniques to reduce effects of stress.
e. Maintains open, clear lines of communications when under stress.
STRESS
COMMUNICATION
a. Accomplishes appropriate preflight planning.
b. Sets and monitors targets.
c. Stays ahead of the aircraft by preparing for expected or contingency
situations.
d. Monitors weather, aircraft systems, instruments, and ATC communications.
e. Shares relevant information with the rest of the crew.
f. Uses advocacy/inquiry to maintain/regain situational awareness.
g. Recognizes error chain clues and takes actions to break links in the chain.
h. Communicates objectives and gains agreement when appropriate.
i. Uses effective listening techniques to maintain/regain situational awareness.
a. Establishes open environment for interactive communication.
b. Conducts adequate briefings to convey required information.
c. Recognizes and works to overcome barriers to communications.
d. Operational decisions are clearly stated to other crewmembers and
acknowledged.
e. Crewmembers are encouraged to state their own ideas, opinions, and
recommendations.
f. Crewmembers are encouraged to ask questions regarding crew actions.
g. Assignments of blame is avoided. Focuses on WHAT is right, and not WHO is
right.
h. Keeps feedback loop active until operational goal/decision is achieved.
i. Conducts debriefings to correct substandard/inappropriate performance and to
reinforce desired performance.
Figure 21-5. Crew Performance Standards (Sheet 1 of 2)
CITATION MUSTANG OPERATING MANUAL
510OM-00 21-7
a. Communicates crew duties and receives acknowledgement.
b. Sets priorities for crew activities.
　
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