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Policy were enabled and implemented. This
will provide the right balance between staff
and contractor effort and help to concentrate
staff resources on core activities of the
Agency.
A Linguistic
B Military
C Ab-initio
BREAKDOWN OF SERVING STAFF BY NATIONALITY AND GRADE
 The concept of internal mobility was strengthened
so as to enhance experience, knowledge
and expertise within the workforce. The
interest in increased possibilities for internal
mobility has been substantial.
 Administrative barriers discriminating against
internal candidates for recruitment were
removed allowing staff to apply for all
positions without restrictions.
 The in-house social security system was substantially
improved through a dedicated
improvement programme, reviewing all
processes, costs and resources.The implementation
of this improvement programme leads
to significant increase of efficiency in this area.
 The automisation of HR processes has
progressed substantially. A system based on
81
PAGE
HUMAN RESOURCES
Peoplesoft software and adjusted to the
EUROCONTROL needs provided an excellent
framework for an Agency-wide decentralised
homogeneous way of managing human
resources. New tools for training and payroll
were under development.
 A number of administrative processes (flexitime,
monitoring of absenteeism, safety and
prevention at work) were reviewed and
improved.
 A staff satisfaction survey showed the satisfaction
of staff above average, especially in relation
to working conditions. It also showed (as
in other organisations) the need to review
communication, leadership and career management.
TREND OF SERVING STAFF COMPLEMENT
BREAKDOWN OF SERVING OFFICIALS BY DIRECTORATE
ExAt Cu ltuRre of Ceoopelration
82
PAGE
More than ever, EUROCONTROL’s experience and expertise
in finding common solutions to Europe’s aviation problems
has become a very valuable asset. Evidence of this is the
fact that new States apply every year to become members
of the Organisation.
States recognise the benefits to be derived from being part
of EUROCONTROL and participating and contributing to
the development of the future Europe-wide air traffic management
system.
In 2003 EUROCONTROL continued to forge close links with
various aviation organisations and States by concluding a
number of international agreements. Most importantly,
EUROCONTROL signed a Cooperation Agreement with the
Arab Civil Aviation Commission (ACAC) and two
Memoranda of Cooperation with NATO and the European
Commission respectively.
EUROCONTROL believes that cooperation between States
and among all aviation organisations remains the best way
to meet the needs of all parties involved, beginning with
those of the travelling public.
2003 saw many advances in EUROCONTROL’s
external relations. This can be ascribed to farreaching
developments in Europe’s strategic ATM
environment and to the increasing magnitude
and complexity of the tasks undertaken by the
Agency over the years.
A large number of agreements were signed
between EUROCONTROL, Member States and
international organisations. This is proof positive
of the Organisation’s developing maturity and
competence; it is also an encouraging sign for
EUROCONTROL’s future growth.
During the year, Memoranda of Cooperation
were signed with both the European
Commission and NATO.
Through the Memorandum of Cooperation
signed with the European Commission, EUROCONTROL
will contribute to the Single European
Sky regulations, on which agreement was
reached at the beginning of 2004. The
Memorandum will ensure that the two organisations
can make best use of their experience,
expertise, and competences, while avoiding any
duplication or overlap.The Memorandum constitutes
the basis for closer future cooperation
between these two organisations. It is an opportunity
for them to rationalise their activities and
pool the necessary resources. In so doing, they
EXTERNAL
RELATIONS
will develop new technologies and enhance the
existing resources – political, operational, technical
and financial – which are necessary to ensure
that the increase in traffic in the medium and
long term will be safe, orderly and cost-efficient.
The conclusion of a Memorandum of
Cooperation with NATO highlights the everincreasing
importance of civil and military cooperation
in ATM.The Agreement provides a framework
　
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本文鏈接地址：EUROCONTROL Annual Report 2003(38)