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Explain to others what’s required
Leadership
Listens to concerns
Request information
Volunteer information
Ignore request for information
Provide information when
requested
Repeat vital information
Pass instructions/ give orders
Ask for repeat of what was said
(couldn’t hear)
Acknowledge communication
Ask for clarification of information
Verify information
Use standard terminology
Use non-standard terminology
General discussion of task issues
Communication
Asking for quiet/no chatter
Banter
Sarcastic/belittling tone
Morale
Humorous tone
Page classification: UNCLASSIFIED
DEFENCE SCIENCE AND TECHNOLOGY ORGANISATION
DOCUMENT CONTROL DATA 1. PRIVACY MARKING/CAVEAT (OF
DOCUMENT)
2. TITLE
Towards a Research Methodology for Assessing Army Command Team
Performance: A Preliminary Examination
3. SECURITY CLASSIFICATION (FOR UNCLASSIFIED
REPORTS THAT ARE LIMITED RELEASE USE (L)
NEXT TO DOCUMENT CLASSIFICATION)
Document (U)
Title (U)
Abstract (U)
4. AUTHOR(S)
Vanessa Mills and Christina Stothard
5. CORPORATE AUTHOR
Electronics and Surveillance Research Laboratory
PO Box 1500
Salisbury SA 5108 Australia
6a. DSTO NUMBER
DSTO-TR-1034
6b. AR NUMBER
AR-011-554
6c. TYPE OF REPORT
Technical Report
7. DOCUMENT
DATE
September 2000
8. FILE NUMBER
D9505-19-96
9. TASK NUMBER
981271
10. TASK SPONSOR
C3ID
11. NO. OF PAGES
39
12. NO. OF
REFERENCES
29
13. URL on the World Wide Web
http://www.dsto.defence.gov.au/corporate/reports/DSTO-TR-1034.pdf
14. RELEASE AUTHORITY
Chief, Land Operations Division
15. SECONDARY RELEASE STATEMENT OF THIS DOCUMENT
Approved for public release
OVERSEAS ENQUIRIES OUTSIDE STATED LIMITATIONS SHOULD BE REFERRED THROUGH DOCUMENT EXCHANGE, PO BOX 1500, SALISBURY, SA 5108
16. DELIBERATE ANNOUNCEMENT
No Limitations
17. CASUAL ANNOUNCEMENT Yes
18. DEFTEST DESCRIPTORS
Team Performance, Teamwork, Group Dynamics, Decision Support Systems, Personnel Evaluation
19. ABSTRACT
This report presents a summary of observational methodologies that are being developed to collect
behavioural data on team processes in an Army Headquarters (HQ). The report will describe this
approach, and will present a sample of data that can be generated using these methods. The techniques
are currently being applied to observations within the Australian Army to determine their usefulness,
and to collect empirical data on the information flow among the team, the team dynamics, the task
characteristics, and the overall workload. A strength of this approach is that it can be applied at any level
of HQ, and at different intensities and tempos. It also provides indices of performance that can be
correlated with other outcome measures, as well as implications for system design based on functional
accounts of behaviour.
Page classification: UNCLASSIFIED

　
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