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sheets. Their participation in the design process starts at the quote stage, identifying the
most cost effective solution to the customer’s application and continues through to
approval of detail design drawings.
The engineering drawings are electronically prepared utilizing CATIA or Mechanical
Desktop allowing Tool Design direct access to the electronic data sets, eliminating
redundancy and minimizing the potential for translation errors. Tool design capability is
available with vendors familiar with Arrowhead tool design conventions to provide
emergency design capacity when required.
Tooling is fabricated both in-house and by several local shops familiar with Arrowhead tool
design requirements, to provide complete flexibility of capacity and schedule. Tools are
subjected to complete inspection to the tool design drawing or verified through first article
tool try-out. Tool control is maintained through a computer database integrated with the
MRP II business system. Bar-coded labelling of the tooling is being implemented to
assure complete and accurate tool location and status, as well as integrate with periodic
tool inspection schedules.
From the engineering drawing, process planners develop an indentured bill of material and
manufacturing routing that completely define the raw material, fabrication, tooling,
processing, and assembly requirements from the detail level through the deliverable final
assembly. The bill of material and routing is the backbone of the MRP II shop floor control
system, generating purchasing requirements, and scheduling release of raw material,
details, and assemblies in accordance with the customer needs. The system has been
custom programmed to provide complete visibility of the product throughout the
manufacturing cycle.
Processing of hardware is performed to engineering specifications and approved
procedures specified by the manufacturing planning. Detailed description of the policies
and procedures governing manufacturing requirements and process control are contained
in sections eight and nine of the enclosed Quality Assurance Manual with reference to the
implementing procedures.
Through extensive internal and external audits, this system of manufacturing, process
control, and quality assurance has been proven to be satisfactory for man-rated space
programs, NADCAP certification is held for Heat Treating, Welding, Non-Destructive
testing and Chemical Processing.
Engineering change and configuration control policy is defined in Quality Assurance
Manual section five, which references the implementing procedures SOP 2-102-1 and
QCI-05-040. The configuration management procedures assure controlled release of
approved drawings and specifications, customer approval of documentation when
required, configuration status of hardware in work and stock, disposition of hardware
affected by changes and implementation of engineering changes.
Arrowhead Products policies for first article inspection are defined in Quality Assurance
Manual section ten, which references the implementing procedure QCI-10-004. All
procedures can be provided upon request.
Arrowhead will fully support inspections and tests at customer premises, and provide
complete support to analyze and correct failures or quality problems after installation in
production aircraft.
3.4 Quality Procedures
3.4.1 Quality Manuals/Quality System
Arrowhead Product's Quality Assurance Manual establishes the company quality policy.
The Quality Assurance Department has the responsibility and authority for enforcement of
the policy. Arrowhead Products is Certified to ISO9001:2000 and EN/JISQ AS9100:2004
by DNV valid thru January 13, 2010.
The detailed procedures necessary for implementation of the policy, and for assuring
product quality at all phases of work from design, development and qualification testing,
material procurement through receiving inspection, processing, fabrication, assembly,
acceptance testing and shipping, are contained in sub-tier specifications to the manual
called Quality Control Instructions and Quality Supplements.
The Quality Control Instructions are referenced in the appropriate section of the manual.
3.4.2 Manufacturing Quality
From the released engineering documentation, Manufacturing Engineering develops
tooling, manufacturing planning and a bill of materials.
Quality Assurance verifies planning for the adequacy and sequencing of inspection
operations, special measurement and testing requirements, and verification of customer
requirements.
Quality Engineering initiates specialized quality planning in the form of Quality
Supplements to document special techniques, processes, tooling and equipment
　
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