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action before "responding" to the "challenge". If corrective action is not possible, then the PF must
modify the response to reflect the real situation (with a specific answer). When necessary, the other
flight crewmember must crosscheck the validity of the response. The challenger (PNF) waits for
a response before proceeding with the checklist. For the checklist items that are identified as "AS
RQRD", the response should correspond to the real condition or configuration of the system.
The PNF must announce "LANDING CHECKLIST COMPLETED", after reading and completing the
checklist.
A330/A340 FLIGHT CREW TRAINING MANUAL
NORMAL OPERATIONS
GENERAL
A330/A340 FLEET NO-010 P 2/4
FCTM 17 JUN 09
COMMUNICATION
Applicable to: ALL
EMERGENCY CALL
Some abnormal/emergency procedures require flight and cabin crews to use specific phraseology
when communicating with each other. To ensure effective communication between the flight and
cabin crews, the standard phraseology may be recalled at the preflight phase.
FROM TO PHRASEOLOGY REMARKS
cockpit cabin Passenger Address (PA) System:
"PURSER TO COCKPIT, PLEASE!"
The Purser, or any other cabin
crewmember, must go to the cockpit
cockpit cabin Passenger Address (PA) System:
"ATTENTION CREW! AT STATIONS!"
An emergency evacuation may soon be required
cockpit cabin Passenger Address (PA) System:
"CABIN CREWand PASSENGERS
REMAIN SEATED!"
The Captain decides that an
evacuation is not required
cockpit cabin Passenger Address (PA) System:
"PASSENGERS EVACUATE!"
The Captain orders an immediate evacuation
cabin cockpit Interphone:
"PRIO CAPT"
Any cabin crewmember can make
such a call. The flight crew must reply
CROSS-COCKPIT COMMUNICATION
The term "cross-cockpit communication" refers to communication between the PF and the PNF.
This communication is vital for any flight crew. Each time one flight crewmember adjusts or
changes information and/or equipment on the flight deck, the other flight crewmember must be
notified, and an acknowledgement must be obtained.
Such adjustments and changes include:
• FMGS alterations
• Changes in speed or Mach
• Tuning navigation aids
• Flight path modifications
• System selections (e.g. anti-ice system)
When using cross-cockpit communication, standard phraseology is essential to ensure effective
flight crew communication. This phraseology should be concise and exact, and is defined in the
FCOM (Refer to FCOM/PRO-NOR-SOP-27 COMMUNICATIONS AND STANDARD TERMS).
The flight crew must use the headset:
• From the ENGINE START phase until the TOP OF CLIMB phase
• From The TOP OF DESCENT phase until the aircraft is parked.
A330/A340 FLIGHT CREW TRAINING MANUAL
NORMAL OPERATIONS
GENERAL
A330/A340 FLEET NO-010 P 3/4
FCTM 17 JUN 09
"STERILE" COCKPIT RULE
When the aircraft is below 10 000 ft, any conversation that is not essential should be avoided:
This includes conversations that take place in the cockpit, or between the flight and cabin
crewmembers. It is important to adhere to this policy, in order to facilitate communication between
both of the flight crew, and to ensure the effective communication of emergency or safety-related
information, between flight and cabin crew members.
A330/A340 FLIGHT CREW TRAINING MANUAL
NORMAL OPERATIONS
GENERAL
Intentionally left blank
A330/A340 FLEET NO-010 P 4/4
FCTM 17 JUN 09
A330/A340 FLIGHT CREW TRAINING MANUAL
NORMAL OPERATIONS
PRE START
A330/A340 FLEET NO-020 P 1/14
FCTM 17 JUN 09
MEL
Applicable to: ALL
GENERAL
The Master Minimum Equipment List (MMEL) is published by the aircraft manufacturer. It is a
certified document that enables an aircraft to be dispatched, with some equipment, or functions
inoperative. Some limitations, operational procedures and/or maintenance procedures may have
to be performed. The Minimum Equipment List (MEL) is published by the operator, and approved
by local authorities. It must be at least as restrictive as MMEL. The MMEL cannot be used to
replace the MEL.
Aircraft can be dispatched with one, or more, secondary airframe part/parts missing. In this case,
the flight crew must refer to the Configuration Deviation List (CDL), in the Aircraft Flight Manual.
MMEL PHILOSOPHY
To introduce an item in the MMEL, the manufacturer must demonstrate first that the consequences
of the system failure are no more than minor on the flight. The manufacturer must demonstrate
　
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