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Ext: 233 Email: murray@rdgcareers.com
Candidate ID # 249A
Director of Call Centre Operations - Over 10 years of diversified Call Centre Management experience in the
telecommunications and insurance industries, with strong teambuilding, analytical and project management skills. A
motivated team player with a successful leadership/management track record committed to employee and customer
retention. Proven ability in planning, organizing and leading a team of 7 team leaders and over 100 front-line call centre
agents in the delivery of quality customer service. Achieved a 5% sustained employee turnover rate and a 96% customer
retention rate. Built and led strong management teams through effective succession planning and hiring processes. Of
23 team leaders under my leadership, 87% were successful in achieving aspirations in management. Developed and
implemented Call Centre strategies/projects to meet budgeted service levels and sales targets. Professional development
includes Business Administration courses and workshops/seminars in leadership effectiveness, change management and
sales training. Special achievements include Exceptional Contributor and appointed as Recognition Ambassador.
Currently residing in the west GTA area and flexible to commute.
Contact: Murray Nahnybida:350 Bay Street, Suite 900, Toronto, Ontario M5H 2S6 Canada Tel (416) 363-9241
Ext: 233 Email: murray@rdgcareers.com
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Candidate ID #: 247A
Marketing / Sales Management - Over 14 years experience in commercial departments with a strong background in
Marketing and Sales, developing initiatives / activities in different industries aligned to consumer products/services.
Achievements in these areas have strongly impacted market variables such as penetration, retention and market share
through communication campaigns, promotion, advertising and product / sales force performance analysis. Developed
and implemented brand awareness and loyalty program through market research to identify perception issues, increasing
penetration 10% and retaining 90% of the customers. Worked on behalf of Latin American countries to create / align
commercial strategies and standardize activities in all the region to increase sales income and profitability. Designed and
coordinated a new corporate image launching to 12 North Latin America countries to increase brand awareness in
emerging markets. Self motivated, organized, creative and problem solver with strong interpersonal skills to work in fast
paced and deadline oriented environment. Masters Degree in Marketing and Advertising and a B. Sc. in Business
Administration with Major in Marketing. Fluent English, conversational French and Spanish mother tongue. Currently
located in Toronto with preference to work in downtown Toronto and willingness to travel as necessary
Contact: Murray Nahnybida:350 Bay Street, Suite 900, Toronto, Ontario M5H 2S6 Canada Tel (416) 363-9241
Ext: 233 Email: murray@rdgcareers.com
Candidate ID# 252A
Telecom Solutions Specialist - Over eleven years of experience in Telecommunication services in administration,
support and programming of Call Centre ACD, Corporate Head Office PBX and Voice Mail systems, Toll Free routing
and SMS/800 Management. Planned and implemented Toll Free migration resulting in over 35% savings in operating
costs. Programmed Aspect Call Centre Technology servers for enhanced call routing, call allocation and call processing.
Trouble shooter / problem solver of remote connectivity issues experienced by customer service agents.M.Sc. degrees in
Environmental Technology from Imperial College of Science and Technology, University of London, UK and in
Geology from the American University of Beirut, Lebanon. Specialized training includes: ROUTE IT software for Toll
Free management at AT&T – US.; Administrative management of CSS-IVR Server for Call Centres at ASPECT
COMMUNICATIONS – US.; SMS/800 training for Toll Free Provisioning and Data Base Management. Preferred
location in Greater Toronto Area. Contact: Murray Nahnybida:350 Bay Street, Suite 900, Toronto, Ontario M5H 2S6
Canada Tel (416) 363-9241 Ext: 233 Email: murray@rdgcareers.com
Candidate ID # 251A
Estimator/Quantity Surveyer - diversely competent with engineering and construction experience. Fifteen years in the
field of analyzing and correcting a variety of project control activities. Extensive use and knowledge of most commonly
used spreadsheet and engineering software packages and math. Developed data reporting systems for project controls and
costing, for a large construction project, increasing visibility for planning and scheduling. Provided functional direction
to subcontracts personnel and monitored subcontract administration activities to ensure all activities were performed in
　
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