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This second graph shows the Congruency of a rater who tends to be more generous than the group. This rater has given close to 55% of ratings as "3" and about 35% as "4." With "4" representing "Above Standard," this rater is giving higher marks in CRM. If these results were based on a large number of observations, then this rater is departing from the group, and the team should work to help this rater understand the criteria for
"Standard" and "Above Standard." Immediate feedback allows individuals and the group to spot these differences and to address them as a team before they become established rating practices.
PIN 40817 vs GROUP on CRM Ratings Congruency Index = .59
1 0.8
0.6
0.4
0.2 0

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Planning and Establishing Standardization Sessions
ACRM assessment requires ongoing standardization. Standardization is required so the airline will have confidence in the crew performance data and its indications about CRM procedures. During training development, plans should be made for scheduling at least two standardization sessions. As a rule of thumb, if it is anticipated that instructor/evaluators will have few difficulties with the new approach to assessment, two sessions, spaced about three months apart, should be planned. If substantial difficulties are anticipated it would be better to plan to hold the two sessions one month apart. Once an airline has collected data from the two sessions it can determine whether the frequency of the standardization sessions should be increased or decreased. Those few airlines that presently collect standardization data tend to work with an annual cycle. Twelve months is far too long to go without collecting standardization data, especially when introducing a new system.
Instructor/evaluators should be encouraged to take an active, team approach to these standardization sessions. The instructor/evaluators should see these sessions as an essential part of maintaining their assessment standards. One way to ensure this is to encourage the instructor/evaluators to control the standardization sessions and ultimately to determine their own schedule and length of cycle between sessions.

Instructor/Evaluator Training Development Guidelines
Guidelines for Planning and Developing IntroductoryACRM Modules
1) When planning for the development of instructor/evaluator training, consider not only the development process but also the actual implementation of the training. Try to plan so that the ACRM training will be ready at a point where instructors receive scheduled recurrent training. ACRM instructor training should be as integrated as possible with the rest of their training and should be treated as a minor expansion of existing training rather than a substantial addition.
　
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