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2) Airlines should recognize that the collection of reliable crew performance data is a minimum requirement for improving crew performance. Airlines should be prepared support the training department and instructor-evaluators in their efforts to establish and maintain a reliable assessment system.
3) Airlines should understand that ACRM is not limited to the development and assessment of CRM procedures. ACRM is strongly linked to improving overall crew effectiveness at all levels.
4) The organization should maintain key members of the original ACRM development teams to help with additional development by capitalizing on the members' experience gained from the initial program effort.
Appendix B

 

Sample Instructor/Evaluator and
Organizational Forms

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Sample Instructor/Evaluator Questionnaire

1) Rank order the following CRM items giving number 1 to the item where crews had the most problems and number 10 to the item that crews had the least problems (in your 199-recurrent training). Use all the numbers from 1 to 10 with no duplicates.
___Big Picture shared with team F/A, F/O, others.
___Bottom Lines established, communicated and maintained.
___Briefing - sets tone, calls for questions, participation encouraged, states how SOP deviations will be handled. ___Conflicts - Acknowledged and resolved. Atmosphere conducive to open communications.
___Crew self critique - crew provides information to self correct given at appropriate times with whole crew. Covers positive and negative performance (What's right not who's right) ___Inquiries and assertiveness - crewmembers speak up with appropriate persistence until agreement achieved. All are encouraged to state recommendations. ___Leadership/followership - Balance between authority and assertions. Climate appropriate to situation. Adheres to SOP, uses all resources, manages time for task accomplishment. ___Participation in decision process encouraged - operational decision are clearly stated. Crewmembers acknowledge understanding of decisions. ___Preparation/planning - crew stays ahead of curve, monitors developments, maintains S.A., Big Picture shared. Red flags recognized and resolved. Cross checking A.C. status. ___Workload/distractions avoided - Overload in self and others reported. Tasks prioritized to deal with primary flight duties first, recognizes distractions.
Specify one or two typical CRM problems for the items with the most crew difficulty (those you have ranked 1, 2, and 3) and provide a brief reason for the CRM problem.
2) Typical Crew Problems and Reasons for CRM item ranked 1: _______________________
_________________________________________________________________________ _________________________________________________________________________
3) Typical Crew Problems and Reasons for CRM item ranked 2: _______________________
_________________________________________________________________________ _________________________________________________________________________
　
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