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Using Performance Data to Improve CRM Procedures and Training
Ensuring Reliable Data
With the large amount of data that can be produced under ACRM it is easy to lose sight of the big picture. The ACRM program, coupled with the use of the IRR process, is designed to
. Reliable crew performance data are a minimum requirement for airlines to successfully improve the ACRM program.
. Knowing a specific performance problem is a first step. The next step is to link that performance problem to one or more CRM skills.
Provide an airline with ongoing improvements in CRM performance. Once the CRM procedures have been developed and the ACRM training implemented, an important short-term goal is to establish and maintain the collection of reliable crew performance data. This may sound like a relatively easy task, but it should be noted that very few airlines to date have been using appropriate procedures or collecting the proper type of data to assure reliability.
Reliable crew performance data are a minimum requirement for airlines to successfully improve the ACRM program, and airlines should be prepared to follow certain steps to ensure that reliability. Reliable crew performance data allow airlines to pinpoint the problems and their causes. With confidence in specific causes, an airline can then invest the needed resources to correct the problem. Within the ACRM framework, airlines do not solve crew performance problems by increasing or changing their CRM training based on what other airlines or organizations are doing. Rather, an ACRM airline develops airline-specific CRM procedures or provides focused training to address locally defined CRM skills.
In order to ensure reliable crew performance data, an airline should start with the instructor/evaluators empowering them to develop standard assessment teams. In addition, airlines should ensure that the instructor/evaluators have standardization meetings to strengthen the teams and collect assessment performance data. Along these lines, the organization should provide the training department and instructors with all the support needed to maintain that standard assessment. Finally, the organization should place a high value on reliable data throughout the organization and act on that data when it points to the need for additional procedures or training.
Linking Performance Problems to CRM Skills
The discussion of crew performance problems up to this point has concentrated on the identification of specific observable behaviors or CRM areas based on LOFT/LOE gradesheets or checks. Recognizing a specific performance problem is an important first step. The next step is to link that performance problem to one or more CRM skills; this step is needed to determine the exact training and/or CRM procedural needs.
Research work under ACRM has focused on the development of CRM procedures and a structured assessment based on the
. ACRM is not limited to the development of CRM procedures, rather, It is strongly linked to all CRM development and training.
　
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