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A new E-learning Section was formed and
recorded more than 250 users during its first
months of operation.
Approximately 25% of the Institute抯 ATM courses
were delivered on-site in Member States.
60 ab-initio controller students were trained
in 2002 with a pass rate of 85%.
56 - 57 I EUROCONTROL Annual Report 2002
Institute of Air
Navigation Services
The core business of the Institute of Air
Navigation Services is the provision of
leading-edge training to air traffic management
personnel from the 31 Member States
of EUROCONTROL, plus the additional
11 States that make up the European Civil
Aviation Conference (ECAC).
The Director General and the Director of
the Institute are advised on training policy
and strategy matters by the Training
Consultation Group (TCG). The TCG
meets twice a year and Member States
have representatives who have expertise
and responsibility for training matters in
their own countries.
The Institute develops, designs and delivers
courses, workshops and seminars
within a traditional classroom setting and
also via e-learning media and ATC simulation
facilities. The Institute works in close
partnership with training establishments in
the ECAC States, helping them to meet
their national training requirements. Over
the past 34 years, the Institue has trained
more than 35,000 students from 85
nationalities.
The Institute of Air Navigation Services is
pursuing and implementing a policy of
continuous improvement as part of its
quality programme. In September 2001,
an EFQM (European Foundation for
Quality Management) internal assessment
by EUROCONTROL Agency
assessors confirmed, with a score of 482
points, that the Institute is improving its
quality performance. Comments from the
assessors?report form the basis for the
Institute抯 annual Improvement Plan.
This continued excellence as a Centre
for ATM training reflects on the support
given to Institute staff by the new
Director, Lars Wedb鋍k, who joined on
1 March 2002.
In 2002, the Institute anticipated some
reduction in the demand for training
following the downturn in the air transport
industry. In fact, demand continued to
grow, albeit more slowly than in recent
years. The introduction of EUROCONTROL
Safety Regulatory Requirements
(ESARRs) led to an increase in the
demand for safety-related courses and
advice on implementation of the new regulations.
Progress on the CEATS project
generated new training requirements and
the Institute designed and implemented
an initial training plan for CEATS instructors.
The Institute, like other EUROCONTROL
Directorates, faced budget
and manpower limitations which
precluded a general increase in output.
In order to cope more effectively with the
increasing demand for training courses,
the Institute implemented its 揟hree
Pillars?Strategy based on:
 e-learning, with Internet access;
 increased partnership with other
training organisations;
 on-site courses.
A new E-learning Section was formed and
a Learning Management System (LMS)
procured as the basis for future e-learning
delivery. The Institute increased its partnership
with industry, co-sponsoring a
Seminar on Surface Movement Guidance
and Control Systems and using commercial
service providers to deliver CNS
courses. Some 25% of the Institute抯 ATM
courses were delivered away from
Luxembourg in the Member States.
Demand for ab-initio controller training for
the Maastricht Centre remained high.
Common Core (ATC) material was
upgraded and new guidance material
developed to assist States with the implementation
of ESARRs.
Core business activities
The Training Division carries out all core
business activities:
 ATM continuation training;
 ATC initial training;
 training development and training
support to States;
 e-learning;
 provision of library and documentation
services;
 organisation of workshops and
seminars.
In 2002, the number of participants at
courses and workshops remained stable
with 3,641 attendees compared with 3,739
in 2001. Unfortunately, the Institute saw an
increase in the number of late cancellations
and the number of non-arrivals for courses.
If earlier notice had been given, 500 additional
places could have been offered to
some of the 1,431 people on the waiting
list. This waste of capacity is very disappointing
and measures will have to be
　
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