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it has received over 330,000 aviation
safety incident reports from pilots, controllers, and
others. ASRS’s Chief Analyst, Bob Wright, can claim
to have read many of these and, because of his many
years of experience as an Air Traffic Controller and
ASRS Analyst, has developed a very good understanding
of many of the problems in the aviation community.
Bob has several pet peeves, not the least of
which are the problems associated with similarsounding
aircraft callsigns. In this article, Bob (with
the assistance of Marcia Patten), talks about the
problems of aircraft Callsign Confusion.
Here is Issue Number Eight of ASRS Directline. Directline has made an important addition to the editorial
staff—Marcia Patten. In addition to her role as Associate Editor for Directline, Ms. Patten is also Managing
Editor for CALLBACK. Readers will note that Ms. Patten has authored or co-authored a number of articles in
this and previous issues of ASRS Directline.
Ms. Patten is a commercial rotorcraft pilot and certified rotorcraft flight instructor, with more than 1,200
flight hours in Hughes, Bell, and Aerospatiale helicopters, and is also an experienced pilot of fixed-wing
general aviation aircraft. Ms. Patten has a B.A. in Classics and a Masters in Education.
Users are encouraged to reproduce and redistribute any of the articles and information contained within
Directline. We DO ask that you give credit to the ASRS, to Directline, and to the authors. We also request that
you send us a copy of any publication or other material that makes use of Directline articles or information.
Here are the articles for Issue Number Eight:
June 1996
4 Issue Number 8
The ASRS is now on the World Wide Web and is available to anyone with either
a direct connection to the Internet, or a connection through any of the commercial
on-line services, such as CompuServe or America Online. Users can access
the ASRS Web pages by using the Web browser software that is a component of
many on-line services, or browsers such as Netscape or Mosaic may be used by
those with direct Internet connections. Our Internet offering provides electronic
information and services to the aviation community, including:
ASRS on the “World Wide Web”
http://www-afo.arc.nasa.gov/ASRS/ASRS.html

Program Overview—An overview
of the ASRS program, including
program purposes, reporter immunity,
report processing, the ASRS
database, and program outputs.

Program Briefing—A more detailed
examination of ASRS structure
and inner workings.

ASRS Database—How to request
database information from the
ASRS, or alternatively, how to contact
AeroKnowledge, Inc., distributor
of the ASRS Database CD-ROM.

Reporting Forms—Pilot and
Controller reporting forms in Adobe
Acrobat format. You will need to
download the reporting form(s) of
your choice and a free copy of Acrobat
from Adobe (a direct link to
Adobe is provided), then print, fill
out, and mail the completed form
to ASRS. Please do not fax your
completed NASA form—ASRS cannot
accept facsimile submissions.

Immunity Policy—FAA policies
as they apply to ASRS incident reports,
including Advisory Circular
00-46C, Federal Aviation Regulation
91.25, and Facility Operations and
Administration Handbook
(7210.3M), paragraph 2-2-9.

ASRS Publications—Adobe Acrobat
versions of our recent CALLBACK
and ASRS Directline aviation
safety newsletters.
We will be adding more issues of ASRS
Directline, CALLBACK, and various research
publications in the near future.
The Acrobat Format
Adobe Systems, Inc. provides crossplatform
document exchange capability
through their Adobe Acrobat software.
To view or print CALLBACK or
ASRS Directline issues, users need to
download the publication issue they
need, and a free copy of Adobe’s Acrobat
Reader for their specific computer—
we provide a direct link to Adobe.
The ASRS Address
Access ASRS’s Web pages using the following Uniform Resource Locator (URL).
URL’s are case sensitive, so type the “ASRS” in uppercase. _
http://www-afo.arc.nasa.gov/ASRS/ASRS.html
Issue Number 8 5
Over the years, ASRS has received many awards
for its contributions to aviation safety. CALLBACK,
ASRS’s monthly safety newsletter, and
CALLBACK’s editors, have been the recipients of a
number of awards. These include Flight Safety Foundation
(FSF) publication awards in November 1981
and April 1987, and The Aviation/Space Writers
　
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