曝光臺 注意防騙 網(wǎng)曝天貓店富美金盛家居專營店坑蒙拐騙欺詐消費者

2.1 業(yè)務(wù)說明........................................................................................10
2.1.1 故障來源.............................................................................10
2.1.2 故障嚴重程度/優(yōu)先級初步確定和故障報告提交...........10
2.1.3 故障的分析、診斷和分類.................................................12
2.1.4 故障的最終解決.................................................................14
2.1.5 故障數(shù)據(jù)庫的管理辦法.....................................................15
2.2 業(yè)務(wù)范圍和職能劃分....................................................................15
2.2.1 業(yè)務(wù)范圍.............................................................................15
2.2.2 業(yè)務(wù)職能劃分.....................................................................16
2.3 工作流程........................................................................................16
2.4 業(yè)務(wù)相關(guān)文檔................................................................................17
第三章離線數(shù)據(jù)管理................................................................................................18
3.1 業(yè)務(wù)說明........................................................................................18
3.1.1 概述.....................................................................................18
3.1.2 離線數(shù)據(jù)的分類.................................................................18
3.2 業(yè)務(wù)范圍和職能劃分....................................................................19
3.2.1 領(lǐng)導(dǎo)小組的業(yè)務(wù)范圍和職能.............................................19
3.2.2 軟件支持中心的業(yè)務(wù)范圍和職能.....................................20
3.2.3 各地區(qū)運行管理組的業(yè)務(wù)范圍和職能.............................20
3.2.4 軟件數(shù)據(jù)管理組的業(yè)務(wù)范圍和職能.................................20
3.3 工作流程........................................................................................21
3.3.1 離線數(shù)據(jù)的申請.................................................................21
3.3.2 離線數(shù)據(jù)的測試評估.........................................................21
3.3.3 離線數(shù)據(jù)的審批.................................................................22
3.3.4 離線數(shù)據(jù)的修改.................................................................22
3.3.5 離線數(shù)據(jù)的準(zhǔn)確性檢查.....................................................22
3.3.6 離線數(shù)據(jù)的發(fā)布更新.........................................................23
3.3.7 離線數(shù)據(jù)的運行測試和驗證.............................................23
3.3.8 離線數(shù)據(jù)的備份和版本管理.............................................24
3.3.9 離線數(shù)據(jù)修改管理流程.....................................................24
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3.4 業(yè)務(wù)相關(guān)文檔................................................................................29
第四章新版本軟件管理............................................................................................30
4.1 業(yè)務(wù)說明........................................................................................30
4.2 業(yè)務(wù)范圍和職能劃分....................................................................30
4.2.1 領(lǐng)導(dǎo)小組的業(yè)務(wù)范圍和職能.............................................30
4.2.2 軟件支持中心的業(yè)務(wù)范圍和職能.....................................30
4.2.3 地區(qū)運行管理組的業(yè)務(wù)范圍和職能.................................32
4.2.4 軟件數(shù)據(jù)管理組的業(yè)務(wù)范圍和職能.................................33
4.3 工作流程........................................................................................33
4.4 業(yè)務(wù)相關(guān)文檔................................................................................35
第五章軟件補丁管理................................................................................................36
5.1 業(yè)務(wù)說明........................................................................................36
5.2 業(yè)務(wù)范圍和職能劃分....................................................................36
5.2.1 領(lǐng)導(dǎo)小組的業(yè)務(wù)范圍和職能.............................................36
5.2.2 軟件支持中心的業(yè)務(wù)范圍和職能.....................................37
5.2.3 地區(qū)運行管理組的業(yè)務(wù)范圍和職能.................................38
5.2.4 軟件數(shù)據(jù)管理組的業(yè)務(wù)范圍和職能.................................38
5.3 工作流程........................................................................................39
5.4 業(yè)務(wù)相關(guān)文檔格式........................................................................40
第六章版本控制........................................................................................................41
6.1 業(yè)務(wù)說明........................................................................................41
6.1.1 概述.....................................................................................41
6.1.2 軟件源代碼的版本控制.....................................................41
　
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