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determine what steps can be accomplished
·  Coordinate with the flight deck crew regarding appropriate announcements advising the
passengers of the situation, including fastening their seat belts
All cabin crewmembers should:
·  Ensure all occupants are seated and seat belts fastened; infants/children should be secured in
approved CRS or seat, conditions permitting
·  Ensure all lavatories are vacated
·  Secure all loose items in the cabin and galleys; all carts should be stowed and locked
Section 2: Routine Procedures December 2001
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·  Take designated cabin crew jump seats and fasten seat belt and shoulder harness
·  Remain seated until the ‘all clear’ signal from flight deck crew
·  Check passengers and cabin upon ‘all clear’ signal
2.9.6 Turbulence Terminology
Cabin crew should use the terminology in the Turbulence Intensity Criteria Table in Appendix D
when referring to turbulence intensity.
2.9.7 Crew Communication & Coordination
To ensure effective flight deck and cabin communication during turbulence, cabin crew should:
·  Discuss turbulence procedures in pre-flight briefing
·  The PIC should brief the cabin crewmembers prior to encountering turbulence
·  When the Fasten Seat Belt sign is illuminated, or about to be illuminated, the flight deck and
cabin crewmembers should communicate as soon as possible
·  Make the appropriate PA when Fasten Seat Belt sign is illuminated
·  Make periodic announcements if the Fasten Seat Belt sign remains illuminated for
prolonged periods or passengers do not comply with the Fasten Seat Bbelt sign
NOTE: If turbulence persists through descent and the “prepare for landing”
announcement is made, the flight deck crew should also direct cabin crewmembers to
remain seated. The cabin crew should immediately advise the flight deck crew if the
cabin and galley are not secured for landing.
When the Fasten Seat Belt sign is turned off, a crewmember should make a PA
announcement for the passengers to keep their seat belts fastened while seated.
Turbulence injury prevention takes a combination of teamwork and personal responsibility. The
most important responsibility for preventing turbulence injuries will continue to rest with each
individual crewmember. Flight deck crew and cabin crewmembers should keep each other
informed of conditions and take appropriate actions to avoid injuries.
2.10 FUELLING WITH PASSENGERS ON BOARD
2.10.1 Crew Procedures
Fuelling and de-fuelling may be carried out with passengers on board provided that the following
crew procedures are observed [FAR 121.570/JAR-OPS 1.305]:
·  The flight deck crew should ensure that:
- The aircraft’s main engines are shut down
- The No Smoking signs are switched on
- The Fasten Seat Belt signs are switched off
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·  The cabin crew should ensure that:
- Passengers are informed (by suitable PA announcement) that fuelling operations are to
take place
- Passengers do not smoke
- All items of personal electrical equipment are switched off
- Passengers remain seated, with their seat belt released
- All aisles and routes to exits remain clear from obstructions
- The outside area beneath each exit remains clear
- The refuelling supervisor is informed immediately if any fuel vapour is detected in the
cabin
2.10.2 Doors & Exits
·  One main exit door forward of the wing should remain open, with a jetbridge/mobile stair in
position
·  One main exit aft of the wing should remain closed with the mode selector set to “Armed”
until completion of the fuelling operation
·  All other doors should remain closed, with the mode selector set to “Manual”
·  A cabin crewmember should be positioned at each main exit door
2.10.3 Non-ambulatory Passengers
·  Notify fire services of seat assignments
·  Designate an exit through which a stretcher can be removed, if necessary
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Section 3:Emergency Procedures December 2001
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SECTION 3 - EMERGENCY PROCEDURES
3.1 GENERAL
3.1.1 Emergency Situations
The majority of all emergencies happen on take-off or landing with no prior warning. These
emergencies are sudden and unexpected, leaving minimum time to react.
Whenever a take-off or landing manoeuvre exhibits a definite difference in forces, sounds, or
　
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