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The following chain of command should always be respected:
·  Pilot-In-Command (PIC)
·  First Officer or Cruise Captain (where applicable)
·  Flight Engineer or Second Officer (where applicable)
·  Lead Cabin Crewmember
·  Cabin Crewmember
Cabin Crew positions are often referred to using different terms among Operators and States. In
order to have consistent terminology throughout the document, the following position titles are
used:
·  Lead Cabin Crewmember – also called Flight Attendant 1, Purser, #1 Flight Attendant, L1 or
Supervisor, Senior Cabin Crewmember, In Charge Flight Attendant, Cabin Service Director,
Flight Service Director
·  Cabin Crewmember – also called Flight Attendant, In-flight Service personnel, Stewardess,
or Steward
The PIC is responsible for the safety of the passengers, crewmembers, cargo, and aircraft at the
exact point at which the PIC assumes that responsibility in the aircraft and continues until
released from flight duty. Any disagreements relating to this authority will be handled after the
completion of the flight through the proper authority. In the event both the PIC and First Officer
(and other flight deck crew) become incapacitated, the Lead Cabin Crewmember should take
command and ensure the safety of the passengers.
The Cabin Crew is in charge of the passenger cabin area and should ensure compliance with all
applicable State regulations (e.g., Canadian Aviation Regulations, Federal Aviation Regulations,
Joint Aviation Requirements, etc.) concerning safety of flight and passenger activity in the cabin.
Section 1: Introduction December 2001
Issue 1
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Section 2: Routine Procedures 2-1 December 2001
Issue 1
SECTION 2 - ROUTINE PROCEDURES
2.1 PRE-FLIGHT & PRE-BOARDING PROCEDURES
2.1.1 Pre-flight Procedures
A pre-flight crew briefing should be mandatory for all flights including subsequent legs with the
same crew. The briefing can be accomplished with all crewmembers present, or between the
PIC and the Lead Cabin Crewmember, in which case the Lead Cabin Crewmember would then
brief the remaining Cabin Crewmembers. This briefing should address the following topics:
·  Number of cabin crew on board
·  Passenger load factor
·  Passenger boarding time
·  Anticipated length of taxi
·  In-flight weather
·  Anticipated delays
·  Unusual circumstances pertaining to the flight
·  If flight route may require use of supplemental oxygen units during a decompression
·  Presence of armed and escorted passengers including seat locations
·  Number of passengers with disabilities and the nature of those disabilities that would affect
the seating
·  Number of “Unaccompanied Minors” (UNAMs) and other special needs passengers to be
boarded
·  Service overview
·  Review aircraft specific safety procedures
·  Flight specific security procedures
2.1.2 Pre-flight Checks
Pre-flight aircraft checks must be accomplished on each flight prior to passenger boarding. This
includes checking for presence of emergency equipment, completing security checks and
checking catering.
Prior to passengers boarding the aircraft all cabin crewmembers should:
·  Introduce themselves to the flight deck crew (some Operators require the flight deck crew to
initiate this process)
·  Exchange introductions with other cabin crewmembers (unless
·  Stow personal belongings
·  Check to ensure that all necessary emergency equipment is available and appears to be in
working order with unobstructed access. Perform a Cabin Security Check. Per regulations,
cabin security checks should be performed on every flight [FAR 108.13 (d)/JAR-OPS
1.1250]
·  Check operation of jump seat/harness
Section 2: Routine Procedures December 2001
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·  Check cabin systems, interphones and video players
·  Check overall cabin appearance/cleanliness
·  Check seatback pocket/literature pockets for:
- Presence of Passenger Safety Information Cards (spot/random check, as this function is
normally performed by another department)
- Free of extraneous items (items in plain view)
·  Ensure that tray tables/seatbacks are upright and in locked position
·  Open all overhead bins
·  Check that lavatories are empty of passengers
　
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