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may be acceptable, provided the CRS does not block the egress for any passenger to the aisle used to
evacuate the aircraft. A responsible adult should occupy a seat next to the child.
2.2.10 Pets
Accompanied Pets/Carriage of Small Animals in Cabin:
Dogs, cats, rabbits, and small birds that will fit under the seat as cabin baggage should be
accepted. Quantity and acceptance of pets in the cabin varies from Operator to Operator and
State to State. However, all pets should remain in the approved containers during the entire
flight. Passengers carrying pets should not be assigned seats in an emergency exit row or at a
bulkhead row.
Operators should adhere to required paperwork, including medical documentation. Operators
should be aware of the customs and agriculture restrictions of States to which they provide
Section 2: Routine Procedures December 2001
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2-8
service. Service Animals and Celebrity Animals are usually not subject to this policy.
Passengers are limited to one pet/carrier per passenger:
·  Dimensions should not exceed the under seat stowage area of the aircraft. Containers should
be ventilated on at least two sides and should prevent any part of the animal from protruding
outside of the container.
·  Approved soft side carriers specifically designed as pet carriers are acceptable for in-cabin
pets.
·  Pets should remain underneath the seat in the container at all times.
·  Pets exhibiting signs of illness or offensive odour should not be accepted.
Service Animals:
Service animals are defined as dog guides, hearing ear animals, or other animals specially trained
to perform essential services. Service animals should be permitted to travel in the cabin on long
duration flights.
A service animal should be considered acceptable if it is free of odour and parasites, well
mannered and harnessed, and kept at the owner’s feet for the duration of the flight.
The passenger and service animal may be seated at any seat in any row, except for bulkhead and
designated exit rows. There is no limit on the number of service animals allowed in the cabin.
Celebrity Animals:
Celebrity animals are defined as cats/dogs that are seen on popular TV programs, commercials
and/or movies. In some States, a celebrity animal may occupy a passenger seat provided the
celebrity IS the animal, not the owner and the animal companion provides a seat cushion and seat
belt adaptor per Operator requirements.
2.3 RAMP ESCORTING PROCEDURES
For some Operators, cabin crew and ground personnel are assigned as passenger escorts to
accompany all passengers in transit between aircraft and terminal facilities. In some cases, the
route is directly from the terminal to the aircraft; in others, ground transportation is used to move
passengers from the terminal to the aircraft.
Escorts have two primary objectives:
·  Maintaining the safety and comfort of the passengers
·  Maintaining the security of the ramp, equipment and checked luggage
Section 2: Routine Procedures December 2001
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2.3.1 Guidelines for Escorts
·  Prior to planned departure time (with the pre-flight complete), the cabin crew should proceed
to the terminal boarding gate area.
·  Cabin crewmembers should sign in with the Customer Service Representative (CSR) at the
gate podium at boarding time. Cabin crew may document any discrepancies that may prevent
an on-time boarding.
·  At boarding time, approximately 20 minutes to departure, the CSR should announce
boarding, assemble all passengers at the base of the gate stairs and complete a boarding
announcement
·  When signalled by CSR, escort the passengers to the aircraft observing all safety procedures.
·  Whenever possible, walkways should be clearly marked. When this is not possible, a direct
route should be used. Avoid walking through other aircraft parking spaces and walking too
close behind parked aircraft.
·  Operator personnel should be positioned where they can be seen and should always stay
between the passengers and the aircraft, while paying close attention to small children.
·  Escorts should constantly check to ensure passengers stay together and slow down if needed.
·  Hand signals should be used to indicate the pathway to the passengers.
·  At a point where there is a clear unrestricted area from the terminal door, the escort may
allow passengers to proceed to the terminal.
·  When working with another escort, cabin crew may direct the passengers to the other escort.
However, to ensure the safety of passengers, escorts should be in direct and unobstructed eye
　
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