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COMMENTS CONCERNING THE
INCIDENT/ACCIDENT TO ANYONE
OTHER THAN CREW UNTIL PROPER
REPRESENTATION IS PRESENT
Crewmembers should:
·  Gather and stay together in a safe location, e.g., hospital or
hotel.
·  Notify appropriate personnel.
No comments are to be made to the media or local officials until
appropriate representation is available.
Appendix D: Example Checklists & Tables December 2001
Issue 1
D-10
D.4 EVACUATION PROCEDURES/COMMANDS – SPECIAL CIRCUMSTANCES
The table below lists the suggested sequence of actions to be taken and associated commands
and announcements to be made by the cabin crew to address special circumstances which may be
encountered during evacuation.
CIRCUMSTANCE ACTIONS DESCRIPTION
SMOKE FILLED CABIN IF TIME AND CONDITIONS
PERMIT, CABIN CREW
ENSURE CABIN
ELECTRICAL POWER IS OFF
AND OBTAIN FLASHLIGHTS.
CABIN CREW COVER NOSE
AND MOUTH.
CABIN CREW POSITION SO
AS TO BE AS LOWAS
POSSIBLE.
COMMAND EVACUATION.
CABIN CREW
CONTINOUSLY SHOUT
COMMANDS.
CABIN CREWMOVE
QUICKLY TO AN EXIT AND
EVACUATE.
On the ground
Cabin crew should recognize that
shouted commands may not be
possible due to heavy smoke. If
possible, use PBE and shout
commands through the PBE.
Use available equipment (e.g., Wet
cloths, smoke hoods)
Due to limited visibility in the
cabin, passengers will rely on
voice commands.
PASSENGERS RUSHING AN
EXIT
CABIN CREW SHOUT
COMMANDS, e.g.,
STAND BACK
HOLD THE PEOPLE BACK
PASSENGER ATTEMPTING
TO SIT AT DOOR SILL
CABIN CREW SHOUT
COMMANDS, e.g.,
‘STAND UP
STAY ON YOUR FEET
JUMP! JUMP!’
PASSENGER HESITATES AT
A DOOR
CABIN CREWMEMBER
BRING KNEE UP AND UNDER
PASSENGER’S REAR TO
PUSH HIM/HER OUT
PASSENGER GRABS DOOR
FRAME
CABIN CREWMEMBER USE
AN UPWARD ARM MOTION
TO BREAK PASSENGER’S
GRIP AND SHOUT
COMMANDS, e.g.,
‘JUMP! JUMP! ’
Appendix D: Example Checklists & Tables December 2001
Issue 1
D-11
CIRCUMSTANCE ACTIONS DESCRIPTION
PASSENGERS DO NOT
RESPOND TO CABIN CREW
COMMANDS
CABIN CREWMUST SHOW
ABSOLUTE COMMAND
ATTITUDE TO CONTROL
EVACUATION
Some passengers may want to take
command.
Other passengers may not react to
cabin crew commands.
PASSENGER INITIATED
UNWARRENTED
EVACUATION
CABIN CREW NOTIFY
FLIGHT DECK
CABIN CREWMAKE AN
ANNOUNCEMENT FOR
PASSENGERS TO REMAIN
SEATED
CABIN CREW PROCEED TO
THE AREA OF EVACUATION
AND SHOUT COMMANDS,
e.g.,
‘STOP
STAY SEATED’
IF PASSENGERS HAVE
EXITED FROM THE
AIRCRAFT, NOTIFY THE
FLIGHT DECK
Cabin crewmembers make every
attempt to halt the evacuation
process and take command of the
situation.
ANGLE OF SLIDE IS
SHALLOW
CABIN CREW SHOUT
COMMANDS, e.g.,
‘RUN DOWN SLIDE
ROLL OFF THE SIDE’
EVACUATING NONAMBULATORY
PASSENGERS
TIME PERMITTING AND
FOLLOWING THEMAIN
FLOWOF TRAFFIC, CABIN
CREW WILL INSTRUCT
ABLE BODIED PASSENGER
TO ASSIST IN LOWERING
NONAMBULATORY
PASSENGER TO THE FLOOR
ENSURE THE PASSENGER IS
ASSISTED TO THE EXIT AND
EVACUATED
The preferred method for a
physically disabled passenger to
evacuate is via an escape slide, feet
first.
Cabin crewmembers should not
jeopardize personal or another
person’s safety to evacuate nonambulatory
passengers in an
emergency situation
EVACUATE WITH LAP
CHILD/INFANT
CABIN CREW INSTRUCT
THE ADULTWITH A LAP
CHILD/INFANT TO JUMP
INTO THE SLIDE IN A
SITTING POSITION
HOLDING THE CHILD ON
HIS/HER LAPWITH ARMS
WRAPPED AROUND THE
CHILD
Appendix D: Example Checklists & Tables December 2001
Issue 1
D-12
CIRCUMSTANCE ACTIONS DESCRIPTION
EMERGENCY
DEPLANE/EVACUATE AT
THE GATE
BOARDING DOOR OPEN
CABIN CREW COMMAND
EVACUATION AND SHOUT,
e.g.,
‘USE FORWARD DOOR
COME THIS WAY
LEAVE BELONGINGS ‘
THERE ARE CASESWHERE
ALL EXITSWOULD BE USED
FOR EVACUATION
EMERGENCY
DEPLANING/EVACUATION
AT THE GATE
ALL DOORS ARE ARMED
CABIN CREW COMMAND
EVACUATION AND SHOUT,
e.g.,
‘RELEASE SEAT BELTS
COME THIS WAY’
The boarding door will be
　
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