.  
Preventing simultaneous transmissions;

.  
Adapting listening of party-line communications as a function of the flight phase; and,

.  
Adopting clear, concise and adapted communications in an emergency situation.

In addition, Operations Manual and/or SOPs should define the following company policies:

.  
Primary language for use with ATC and in the cockpit; and

.  
Use of headsets below 10 000 ft.

Associated Briefing Notes
The following Briefing Notes may be reviewed to expand the discussion on Effective Pilot / controller Communications:
.  
2.1 - HF Issues in Approach-and-Landing       Accidents,

.  
2.2 - CRM Issues in Approach-and Landing        Accidents,

.  
2.4 - Intra-cockpit Communications –        Managing Interruptions and        Distractions,

.  
7.1 - Flying Stabilized Approaches.

Regulatory References
Reference regarding pilot / controller communications can be found in many international and national publications, such as:
.  
ICAO – Annex 6 – Operation of Aircraft, Part I – International Commercial Air Transport – Aeroplanes, Appendix 2, 5.15.

.  
ICAO – Procedures for Air Navigation Services

– Rules of the Air and Air Traffic Services (PANS-RAC, Doc 4444).

Effective Pilot / Controller Communications
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AIRBUS INDUSTRIE
    Flight Operations Support

.  
ICAO – Procedures for Air navigation Services – Aircraft operations (PANS-OPS, Doc 8168), Volume I – Flight Procedures (Post Amendment No 11, applicable Nov.1/2001).

.  
ICAO - Annex 10 – Volume II / Communication procedures – Chapter 5 / Aeronautical Mobile Service;

.  
ICAO - Manual of Radiotelephony (Doc 9432).

.  
ICAO – Human Factors Training Manual (Doc 9683).

.  
ICAO – Human Factors Digest No 8 – Human Factors in Air Traffic Control (Circular 241).

.  
The respective national Aeronautical Information Publications (AIPs);

.  
National publications, such as :

.  the U.S. Federal Aviation Administration (FAA) Aeronautical Information Manual (AIM) – Official guide to basic flight information and air traffic control procedures,
.  the guide of Phraseology for Radiotelephony Procedures issued by the French Direction de la Navigation Aerienne (DNA),
. the Radiotelephony Manual issued by the
U.K. Civil Aviation Authority (Civil Aviation Publication - CAP 413).

.  
FAR 121.406, 121.419, 121.421 or 121.422 -CRM Training for pilots, cabin crew and aircraft dispatchers.

.  
FAA AC 60-22 – Aeronautical Decision Making.

.  
JAR-OPS 1.945, 1.955 or 1.965 -CRM Training.

                                                                                       Getting to Grips with                                            Approach-and-Landing Accidents Reduction
　
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