Table 2 Line Training

CAP 737 Crew Resource Management (CRM) Training

Unit  Performance Element  Knowledge 
C1 Monitors and reviews progress  Continuously monitors and responds flexibly to the training session. Ensures objectives are achieved Reviews progress with trainees.  Methods of tracking performance Principles and purpose of reviews What constitutes valid and reliable information 
C2 Assesses trainees performance  Assists trainees to assess own individual and team performance against CRM standards. Conducts formative assessments. Makes assessment decision and provides clear feedback. Sets new/additional learning objectives. Keeps appropriate records. Observes CRM Behaviours.  Observation techniques Methods of collecting evidence 
D1 Evaluates CRM training sessions  Elicits feedback from trainees. Tracks training session processes against agreed criteria Keeps appropriate records.  Methods of assessing and improving session effectiveness 
D2 Evaluates and develops own practice  Regularly reviews own performance, strengths and development needs. Collects feedback about performance from others. Keeps abreast of developments from Regulator, trade press, etc. Maintains a written development record against a development plan  Methods of assessing own performance Methods of improving own performance 

Table 3 Ground School Training

Unit  Performance Element  Knowledge 
A1 Designs CRM training sessions  Identifies training requirements and delivery resources. Sets Objectives Builds in methods of evaluating training effectiveness Incorporates a variety of activities in design.  Understanding objectives Company and industry requirements Training techniques Relevant regulatory requirements CRM standards 
A2  Ensures activities are practical and realistic  Existing materials 
Prepares  Ensures facilities meet requirements  Copyright and intellectual property 
resources  Assists in the preparation of briefing materials Ensures materials are adequate and clear  Company training standards 
B1 Integrates CRM training  Makes CRM links with technical training and Standard Operating Procedures (SOPs) where appropriate. Makes links with flight safety, customer service, company policy.  Company technical and operational training procedures and requirements Human Factors knowledge 
B2 Creates a climate conducive to learning  Establishes CRM credentials and rapport with trainees, and clarifies roles and confidentiality. Clarifies training objectives and methods. Ascertains and supports trainees needs.  Potential barriers to learning, including awareness of cross-cultural issues How to put trainees at ease 

Table 3 Ground School Training

CAP 737 Crew Resource Management (CRM) Training

Unit  Performance Element  Knowledge 
　
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