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CAP 737  Crew Resource Management (CRM) Training
4  Practical Notes 
As with human performance and limitations, the basic theory of information processing should already have been covered by anyone who has studied for the HPL exam. In the context of CRM training, information processing should be addressed from a practical perspective, explaining why each area is relevant to the task of flying and operating an aircraft, and illustrating theoretical concepts with practical examples wherever possible. Avoid presenting unrelated theory, or duplicating theory which course participants may already know. 
5  Initial Training and Objectives 
See practical notes (above). 
6  Recurrent Training and Objectives 
There are many aspects of information processing which it may be appropriate to address in recurrent training, such as situation awareness and decision making. However, these should be addressed from a practical operational perspective, avoiding unrelated theory. Situation awareness is covered in more detail in a separate Appendix. 
7  Examples and Suggested Training Material 
Dédale's publication "Briefings", and associated videos, address information processing theory at a level appropriate to CRM for multi-crew situations in commercial aviation operations. 
There are many case studies which can be used to illustrate information processing and decision making failures. The report "Propulsion System Malfunction and Inappropriate Crew Response" contains examples where pilots have shut down the wrong engine. Some of these examples may be suitable for use during both initial and recurrent training. There are also training videos (one distributed for free by the FAA; another in preparation) available which may help in training pilots to correctly diagnose engine problems and make the appropriate decision. 
8  References and Useful Additional Reading 
a) ICAO Human Factors Training Manual. 1998. Doc 9683-AN/950 
b) ICAO. Fundamental Human factors Concepts. ICAO Human Factors Digest No.1. ICAO Circular 216-AN/131 1989 
c) ICAO. Training of Operational Personnel in Human Factors. ICAO Human Factors Digest No.3. ICAO Circular 227-AN/136. 1991 
d) Dédale. Briefings: A Human Factors Course for Pilots - Reference Manual. 1994 (and reissued in 2000). Publishers IFSA, France. 
e) Campbell and Bagshaw. Human Performance and Limitations 
f) Hawkins, F. Human Factors in Flight. 2nd Edn. 1993 Ashgate. ISBN 1 85742 135 3 
g) Thom, T. Human Factors and Pilot Performance. 1994. Chapter 6 

h) AIA/ AECMA. Propulsion System Malfunction and Inappropriate Crew Response (PSM+ICR). Vols 1 and 2. November 1998.
i)  Turbofan Engine Malfunction Recognition and Response - video and training notes. FAA and ATA, November 2000. (For a free copy, write to FAA Engine and Propellor Directorate, ANE-110, 12 New England Executive Park, Burlington, MA 01803, USA)
　
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