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a)  from suppliers/distributors (purchase/hiring new materials or used /maintained materials);
b)  from other approved maintenance organizations (maintained components); 
c)  from unapproved workshops but under cover of its own quality system (maintained components); or
d)  from maintenance workshops of the approved maintenance organization (internally maintained components).
4.2.12.2 In all these cases, the approved maintenance organization which receives the product should define and implement reception procedures for components, standard parts, materials, new components or used maintained components. The reception procedures should, at a minimum, include the following:
a)  authorization procedure for reception control and acceptance;
b)  process of administrative control of the components and materials;
c)  identification of the type of acceptable documents depending on the situation (e.g. new/used components, materials, ingredients, standard parts, approved subcontracting, non approved subcontracting under cover of the organization, standard exchange, maintenance by a workshop of the organization, serviceable removed component...).
d)  Procedure of physical control;
e)  Procedure of acceptance (identification of the material, marking, tagging, register, taking into account the storage limits, the life limits, the storage specificity, record of the acceptance); and
f)  Procedure for treatment of suspected unapproved parts (“bogus parts”) (record, notification to the CAA ...).
4.3 Safety management
Annex 6, Part I, 8.7.3.1 requires the States to establish a safety programme in order to achieve an acceptable level of safety in the maintenance of the aircraft. Paragraph 8.7.3.3 of Part I requires the States, as part of their safety programme, to ensure from 1 January 2009 that the maintenance organizations implement a safety management system acceptable to the State.
Note.— Guidance on both the safety programme applicable to the States and the safety management system applicable to the maintenance organization, is contained in the Safety Management Manual (SMM) (ICAO Doc 9859).
4.4 Quality management
4.4.1 General
4.4.1.1  In recognition of the key importance of this activity in continuing airworthiness, it is essential for the manager of the quality department to have direct access to the CEO on quality issues.
4.4.1.2 The maintenance organization’s systems for quality control and assurance should take into account all of the facilities and procedures utilized to ensure continuing airworthiness, where activities take place affecting the airworthiness of the aircraft and product quality for subjects not directly related to airworthiness. Quality control should therefore be effective throughout the maintenance of aircraft and quality auditing should ensure that control is being properly applied and achieving satisfactory results.
4.4.1.3  The organization’s quality control policies and systems should be described in the approved maintenance organization manual, together with the quality assurance audit programme in respect of product, facility and procedures.
4.4.2  Procedures and personnel qualifications
4.4.2.1 Staff assigned to quality control and assurance duties should be:
a)  sufficiently experienced in the company systems and procedures and technically knowledgeable of the aircraft being maintained so as to enable them to perform their duties satisfactorily;
b)  experienced in the techniques of quality control and assurance or receive suitable training before taking up their duties; and
c)  given clearly defined terms of reference and responsibility within the organization and having reporting lines to senior management.
Note.— This is particularly important where quality assurance personnel are also expected to perform other duties in the organization.
　
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