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communication systems including our portals
and intranet.
Corporate and social responsibility report
continued
33 easyJet plc
Annual report and accounts 2007
People opinion survey
In May 2007 easyJet conducted its second annual
people opinion survey “Pulse” in order to fully
understand its people’s issues and measure progress.
With a commitment from the Board to share the
results of Pulse “warts and all” 74% of easyJet people
responded to Pulse which is high, particularly within
the airline industry. The survey showed a 14% point
increase in the overall satisfaction score compared with
last year with 82% of our people either satisfied or
very satisfied. A key positive headline for easyJet was
the high degree in which easyJet people are advocates
of the Company and the service it provides; 79% of
employees would recommend easyJet as an employer
to other people, while there is more work to be
done in the areas of employee engagement and line
management. Corporate and local level action plans
are being drawn up throughout the business and
targets have already been set to better the response
and satisfaction rates in Pulse 2008.
New employee uniform
One of the things our uniform-wearing employees
were keen to let us know about was their opinion
on our current uniform. As a result of their feedback,
Chief Executive Andrew Harrison initiated “Project
Uniform”, which aimed to give easyJet employees the
uniform they wanted at no extra cost provided it
retained some orange! All easyJet employees were
invited to submit their designs for their dream uniform
and the best three designs were put on the easyJet
intranet for people to choose their favourite two.
The final two designs were chosen and both were put
into production, so the crew could make the decision
about which one they wanted to wear. They were
asked to feedback on the suitability of the design, fabric
and styling to name but a few. On conclusion of the
trial, all the feedback was gathered and a final decision
was made. Almost 3,000 uniforms were dispatched
in preparation for the launch on 16 October 2007,
when all of the bases held their own unique launch
day event. As a result of “Project Uniform” numerous
crew members now see a very different easyJet: one
in which they have truly had a say in their future; one
which they feel even more proud of and one that will
stand out amongst our customers and competitors as
a great airline to work for.
Communication
This year easyJet has focused on improving two-way
communication across the Company; as a result it has
focused on three areas:
Flight Plan
This is designed to update employees on easyJet’s
strategy and annual financial results; each session is led
by a member of the executive team. Flight Plan 2007
was a great success, one we plan to repeat for 2008.
Back to the shop floor
Members of the executive and management team as
part of their induction and ongoing development take
part in this programme. They spend a day with our
crew onboard the aircraft, experiencing what they do
and obtaining a greater appreciation of the customer
facing part of the business.
CRM
Members of easyJet’s executive and management
team have been attending CRM (Crew Resource
Management) sessions in order to deliver a business
briefing and to promote open discussions between
cabin crew, pilots and our executive team. This has
been positively received and will continue throughout
the next financial year.
D. Staff rewards and recognition
Share schemes
easyJet once again offered all employees the
opportunity to join its popular all employee share plans
“easyJet Shares 4 Me” through our Save As You Earn
(SAYE) and Buy As You Earn (BAYE) schemes. Take up
of the schemes is very positive with 40% of eligible
staff participating in one or both plans. These are
HM Revenue & Customs (HMRC) approved schemes
open to all employees on the UK payroll.
Under SAYE participants may elect to save up to
£250 per month under a three year savings contract.
An option is granted by the Company to buy shares at
a price based on the market price of the shares at the
time of the grant. At the end of the savings period, a
tax free bonus is applied to the savings and the option
becomes exercisable for a period of six months.
34 easyJet plc
Annual report and accounts 2007
The Company made grants under the Sharesave
scheme in each of 2005, 2006 and 2007, with options
　
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