曝光臺 注意防騙 網曝天貓店富美金盛家居專營店坑蒙拐騙欺詐消費者

列訂單訂購的。
裝帳篷的箱子損壞，似乎在運輸過程中已被打開。根據貴方第 678號發票，我方估計有 20件帳篷及若干照明附件被盜，價值 3200英鎊。由于箱子被翻亂，箱內物品已經起皺或染上污跡，無法作為新商品在我方北京的銷售處出售。
由于是按到岸價訂貨的，而且負責裝貨的是貴方代理，我方建議貴方就賠償事宜與他們聯系。隨信附上損壞的丟失的帳蓬清單。在收到貴方的復信前，該批貨物將暫時另行存放。謹上
（二）參考譯文
To whom it may concern, Our Order No. 234 We are writing to you to complain about the shipment of Camping Tents we received yesterday against the above order. The boxes in which the camping tents were packed were damaged, and looked as if they had been broken open in transit. From your invoice No. 678 we estimate that a number of accessory lights as well as twenty tents have been stolen to the value of about ￡3200. And because of the rummaging in the boxes, quite a few other tents were crushed or stained and therefore cannot be sold as new articles in our outlets here in Beijing. As the deal was on CIF basis and the forwarding company was your agents, we suggest you contact them with regard to compensation. You will find a list of the damaged and missing articles attached, and the consignment will be put aside until we receive your instructions. Yours sincerely,
（三）文本特點
這是一種提出投訴，要求索賠的信函。
這類信函一般包括下列內容：

1．
首先，告之引起索賠的事實并合理地引用例證（ Tell the facts that caused the claim and cite the facts reasonably.）；

2．
其次，對事實的描述應當具體（ The description of facts should be concrete, such as quoting the file number, the date of delivery, the goods concerned, etc.）；

3．
指出由于發生的損失和丟失所帶來的不便（ Refer to the inconvenience caused by the damage and loss incurred.）；

4．然后，提出解決問題的建議（ Suggest a way to settle the issue.）；

5．
昀后，禮貌地表達你方希望早日解決問題的意愿（ Express hope for an early solution of the problem courteously.）。

（四）相關同類表達

1．This is not the first time a delay in delivery has occurred, and the increasing frequency of the trouble compels us to point out that business on these conditions cannot be continued for long.

交貨發生延遲已非一次，且愈加頻繁，我方必須指出在這種情況下，雙方的交易不可能持久。

2．Case No. 21 was found to be 5 packages short. As the case was in good shape and does not appear to have been tampered with, we surmise that they must have been short-shipped. Please do not trouble to send a replacement, but adjust your invoice.

第 21箱發現少了 5包。因箱子完好無損，也沒有損壞的跡象。我方推測一定是寄少了。請不必另寄，但請改正發票。

3．We find that you have sent us an article marked BO/56 instead of the VP/56 we ordered. As the articles sent are not of the type we stock, we must ask for replacement by the correct number as soon as possible.

我方發覺運來之貨物為編號 BO/56，而非我方所訂的 VP/56。因來貨與我方的訂購不符，懇請貴公司盡早更換。

4．Although we have had no news from you since your letter of the 12th of last month, we have no doubt that you did ship the goods on the 20th as agreed, but owing to your failure to keep us informed, we have not been able to obtain insurance coverage and the goods are therefore being carried at your risk.

雖然自上月 12日以來，我公司未曾收到貴公司任何來函，我方仍確知該批貨品已于本月 20日裝載上船，由于我們未能預先取得聯系，我公司已無法對該貨投保，故該貨應由貴公司負責保險。

5．You will recognize that we are accordingly in a position to repudiate the whole contract, but such a drastic step would be most unwelcome to us. It is clear, however, that we are entitled to some compensation, and we should be glad to hear of the allowance you are prepared to make to meet the case.

貴公司應明白，我方本來能撤銷全部合約，但這件事關系重大，本公司不愿這樣做。然而，貴公司要清楚，我方享有要求補償的權利，請貴公司給予一定補償以便解決此事。

6．With reference to our Order No.315 executed by you, we have to inform you that owing to negligent packing, several bales were damaged to such an extent that we are compelled to dispose of them at a greatly reduced price.
　
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