這是我方所能做的昀大讓步，如果貴方不接受我方的建議，我方會通過仲裁解決。
4．With regard to the loss in weight, we would suggest that you make your claim with the forwarding agent, as in a case of this kind, we really cannot accept any liability.
關于重量減少一事，我公司不承擔任何責任。關于此點，我公司建議貴公司向貨運公司索賠。
5．We greatly regret the annoyance caused you by the delayed delivery of your Order No.40. We could put forward some excuse, but refrain from doing so because our mistake is in no way pardonable.
因遲運訂單第 40號的貨物而導致您的困擾，我方非常抱歉。我方情有可原，但我方不愿解釋。因為錯誤總是不可原諒的。
6．We propose to have the goods inspected immediately. If the inspection confirms the accuracy of your estimate, generous compensation will be allowed at once.
我方提議立即查看此事。如果結果證明貴方正確，貴方將立刻獲得巨額賠償。
7．As the articles were packed with the utmost care, we can only conclude that the damaged case has been stored or handled carelessly. We have reported your claim to your insurance company.
由于物品包裝時極其小心認真，我方只能認為箱子受損是儲藏或處理不小心所致。我方已將貴方的索賠報告遞交我方的保險公司。
8．As stipulated in the contract, a minor discrepancy in colors is permissible. That is why the case you brought up is still under a normal practice.
如合同所示，允許在顏色方面的輕微差異。故此，貴方提出的問題依然屬于正常現象。
9．All the items for export must be under the tight seal which ensures that we always put the Total Quality Control into execution.
所有出口商品都必須經過嚴格的合格檢查，以保證全面控制質量這一措施的實行。
【案例參考】
匯豐銀行商務寫作教程：這是匯豐銀行內部培訓員工用的商務寫作課程。它把寫作分為五步：計劃、組織、草稿、修改和編輯。分成 8章講解。講解的時候舉具體的例子做示范，對提高商務寫作能力很有幫助。今天我們就來了解一下教程的體系和學習計劃。
Chapter 1 Plan your writing Chapter 2 Organize your writing Chapter 3 Draft and revise your writing to make it complete Chapter 4 Revise your writing to make it cohesive Chapter 5 Revise your writing to make it clear and concise Chapter 6 Revise your writing to make it courteous Chapter 7 Structure difficult letters Chapter 8 Edit your writing Welcome to “Writing for Results”, a course that can help you enhance your English writing skills. HSBC has designed this course for its staff in the Asia Pacific region. HSBC staff study this course to improve the e-mails, memos, faxes and letters they write at work. If you’ve never written business documents before, you’ll find this course extremely useful. Even if you’re familiar with business writing, this course can still help you. “Writing for Results” will help you write in a modern style. By the end of this course you’ll be able to write business documents that are: better organized, more complete, clearer and more concise, more courteous, more correct. The most important feature of the Writing Process is its five stages: plan – organize – draft – revise – edit Good writers follow the five stages of the Writing Process to
– meet their readers’ expectations
– get the results they want.
Chapter 6 Report Writing
For most of us, the transfer of words on to paper means a lot of hard work; and often there is no
certainty that the end product will justify the time and effort spent on it. Why is there a
reluctance to put words on paper? Most of us find the approach to writing difficult. We must take
the anxiety out of writing, so that it becomes a challenge rather than a chore.
Good writing requires skill; this can be learned through a systematic approach using clear,
practical guidelines.
6.1 Objectives
Report writing is the biggest writing task that faces anyone at work. But it covers, by association,
the whole spectrum of writing at work. The same basic rules apply throughout, whether you are
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